Employee Support Program Coordinator
4 weeks ago
Role Overview
As an Employee Assistance Programme Specialist, you will play a crucial role in supporting the well-being of employees and their families at Emirates Dubai.
Key Responsibilities
- Deliver confidential emotional and practical assistance to employees and their dependents facing challenges in both their work and personal lives. Evaluate each situation and develop a tailored support plan, which may involve further case management or referrals to senior professionals if specialized help is necessary.
- Manage cases involving urgent or high-risk scenarios, including mental health crises, medical emergencies, financial issues, and legal matters.
- Provide support for bereavement cases, offering emotional and practical assistance to family members who have experienced a loss.
- Occasionally accompany employees in crisis back to their home country once they are stabilized and ready for travel.
- Oversee the logistics of packing and shipping personal belongings for employees returning home, while assisting with any legal and practical concerns.
- Educate colleagues and their families on budgeting strategies during financial hardships, collaborating with financial institutions to negotiate loan terms and restructure repayments.
- Collaborate with various internal departments, including Human Resources, finance, and legal services, ensuring timely communication and accurate documentation of case notes.
- Build and maintain a network of contacts that enhance case management, including relationships with embassies, local authorities, and other relevant organizations.
- Act as a member of the Human Resources Incident Support Unit, providing emotional support during and after critical incidents affecting the organization.
- Contribute to the development and continuous improvement of EAP training materials, ensuring compliance with company policies and local regulations. Design and deliver effective training programs that meet international standards.
- Serve as an on-call specialist outside of regular office hours, being the primary contact for a diverse range of cases that require independent decision-making and a thorough understanding of policies and procedures.
Qualifications and Experience
To qualify for this position, candidates should possess:
- A minimum of 5 years of experience in Human Resources, Peer Support, Employee Assistance, or a related field.
- A degree or honors in a relevant discipline such as HR, Psychology, or Sociology.
- Familiarity with local laws, cultural norms, and customs.
- The ability to work autonomously with individuals from diverse backgrounds.
- Experience in a large multicultural organization is preferred.
- Evidence of ongoing professional development in EAP or social work is advantageous.
- Strong communication skills, with the ability to effectively engage and influence a wide range of stakeholders.
-
Program Support Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates Boeing Full timeKey Responsibilities:Facilitate team travel arrangementsManage and oversee program administration tools and collaborative platformsProvide assistance to the leadership team for significant program eventsOrganize customer meetings and visitsAssist with team administrative needsHandle necessary program supplies and materialsCoordinate team-building...
-
Program Support Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates Boeing Full timeKey Responsibilities:Facilitate team travel arrangementsManage and oversee Program Administration tools and SharePoint sitesProvide assistance to the Leadership Team for significant program eventsOrganize customer meetings and visitsAssist with team administrative tasksOversee the management of necessary program materialsCoordinate team-building...
-
Hub Support Partner
1 week ago
Dubai, Dubai, United Arab Emirates Jobs Via EFinancialCareers · Full timeJob SummaryWe are seeking a highly skilled and experienced Hub Support Partner to join our team at Jobs Via EFinancialCareers. As a key member of our organization, you will be responsible for providing exceptional support to our employees, ensuring a seamless relocation experience and fostering a positive work environment.Key ResponsibilitiesRelocation...
-
Program Coordinator
1 week ago
Dubai, Dubai, United Arab Emirates Axios International Full timeJob SummaryWe are seeking a highly organized and detail-oriented Program Coordinator to join our team at Axios International. As a key member of our Patient Access Program, you will be responsible for coordinating patient applications, liaising with hospitals, distributors, and pharmacies, and ensuring timely submission of patient files.Key...
-
Training Program Coordinator
1 week ago
Dubai, Dubai, United Arab Emirates Talent Pal Full timeJob Title: Training CoordinatorAbout the Role:The Training Coordinator will play a crucial role in supporting the Learning and Development team at Talent Pal. This position is responsible for planning, organizing, and delivering training programs that enhance the skills and knowledge of employees.Key Responsibilities:Training Coordination:Schedule and...
-
Training Program Coordinator
1 week ago
Dubai, Dubai, United Arab Emirates Precision Hire Solution Full timeJob Summary:The Training Coordinator will support the Learning and Development team in planning, organizing, and delivering training programs. This role is crucial in ensuring that all training sessions run smoothly and that employees receive the necessary resources to enhance their skills and knowledge.Key Responsibilities:Training Coordination:Schedule...
-
Training Program Manager
5 days ago
Dubai, Dubai, United Arab Emirates Precision Hire Solution Full timeKey Responsibilities:Develop and implement comprehensive training programs to enhance employee skills and knowledge.Collaborate with department managers and subject matter experts to identify training needs and requirements.Design and maintain training materials, manuals, and documentation to support employee development.Track and record employee...
-
Youth Program Coordinator
7 days ago
Dubai, Dubai, United Arab Emirates Kerzner International Management Full timeJob Summary:We are seeking a highly motivated and experienced Youth Program Coordinator to join our team at Kerzner International Management. As a key member of our youth program team, you will be responsible for planning and coordinating engaging activities for children, ensuring their safety and well-being, and providing exceptional customer service to...
-
Human Resources Coordinator
1 week ago
Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full timeJob SummaryWe are seeking a highly organized and detail-oriented Human Resources Coordinator to provide exceptional administrative support to our customers and assist in the efficient running of the Human Resources Department.Key ResponsibilitiesEmployee Enquiries: Handle and direct employee inquiries in a timely and professional manner.Employee Statistics:...
-
HR Generalist
1 week ago
Dubai, Dubai, United Arab Emirates Robert Walters Full timeJob SummaryWe are seeking an experienced HR Coordinator to join our team at Robert Walters. As an HR Coordinator, you will play a key role in supporting the recruitment process, managing employee onboarding and offboarding, and ensuring the smooth operation of HR systems.Key ResponsibilitiesRecruitment SupportAssist in the coordination of recruitment...
-
Training Program Manager
1 week ago
Dubai, Dubai, United Arab Emirates Menvos HR Consulting Full timeJob Summary:Menvos HR Consulting is seeking a highly organized and detail-oriented Training Coordinator to join our team. As a key member of our training department, you will be responsible for planning, scheduling, and coordinating training programs and activities that align with our company's goals and objectives.Key Responsibilities:Program Planning and...
-
Coordinator of Employee Relations
4 weeks ago
Dubai, Dubai, United Arab Emirates CHALHOUB Group Full timeOverviewAs a Coordinator of Employee Relations, you will play a pivotal role in ensuring that all HR functions are executed in accordance with established policies and procedures, fostering a consistent and controlled work environment.Key ResponsibilitiesExecute tasks with minimal oversight while maintaining a high level of accuracy.Identify and escalate...
-
Loyalty Program Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full timePosition OverviewThe Loyalty Executive plays a pivotal role in managing comprehensive loyalty initiatives that enhance customer engagement and retention.Key ResponsibilitiesOversee User Interface and Experience: Ensure seamless UI and UX journeys for loyalty program participants.Campaign Management: Strategically manage and execute marketing campaigns to...
-
Executive Support Coordinator
1 week ago
Dubai, Dubai, United Arab Emirates Safinat Al Sahraa Full timeJob SummarySafinat Al Sahraa is seeking a highly skilled and organized Administrative Support Specialist to provide exceptional support to our senior executives. As a key member of our team, you will be responsible for managing complex schedules, coordinating logistics, and maintaining confidentiality.Key ResponsibilitiesSchedule Management: Manage the...
-
HR Generalist
1 week ago
Dubai, Dubai, United Arab Emirates AL TAYER GROUP LLC Full timeJob SummaryWe are seeking a highly skilled Human Resources Coordinator to join our team at AL TAYER GROUP LLC. The successful candidate will be responsible for coordinating and facilitating various HR-related activities, ensuring a smooth and efficient onboarding process for new recruits.Key ResponsibilitiesEmployee Onboarding and Induction: Coordinate and...
-
Senior IT Program Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates Canonical Full timeWhat We Seek in YouThe ideal candidate for the Senior IT Program Coordinator role will possess substantial experience in managing IT projects within the realms of software development and information technology. You should demonstrate exceptional written and verbal communication skills in English, along with a proven track record of leading diverse, remote,...
-
Executive Support Coordinator
1 week ago
Dubai, Dubai, United Arab Emirates Safinat Al Sahraa Full timeJob SummarySafinat Al Sahraa is seeking a highly skilled and organized Administrative Support Specialist to provide exceptional support to our senior executives. As a key member of our team, you will be responsible for managing complex schedules, coordinating logistics, and maintaining confidentiality.Key ResponsibilitiesSchedule Management: Manage the...
-
Training Program Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Precision Hire Solution Full timeKey Responsibilities:Develop and implement comprehensive training programs to enhance employee skills and knowledge.Collaborate with department managers and subject matter experts to identify training needs and requirements.Design and maintain high-quality training materials, including manuals, guides, and online resources.Track and analyze employee...
-
Employee Engagement Coordinator
1 week ago
Dubai, Dubai, United Arab Emirates HP Full timeJob SummaryWe are seeking a highly skilled Content Development Specialist to join our team at HP. As a key member of our Employee Communications team, you will be responsible for developing and implementing content strategies that drive employee engagement and alignment with our company's goals.Key ResponsibilitiesContent Development: Create high-quality...
-
Administrative Support Specialist
1 week ago
Dubai, Dubai, United Arab Emirates Asterix Communications Full timeJob SummaryAsterix Communications is seeking a highly organized and detail-oriented Human Resources Administrator to provide administrative support to the Human Resources department. The ideal candidate will have excellent organizational skills and a strong understanding of HR practices.Key ResponsibilitiesEmployee Records Management: Maintain and update...