Loyalty Program Coordinator

4 weeks ago


Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full time
Position Overview

The Loyalty Executive plays a pivotal role in managing comprehensive loyalty initiatives that enhance customer engagement and retention.

Key Responsibilities
  • Oversee User Interface and Experience: Ensure seamless UI and UX journeys for loyalty program participants.
  • Campaign Management: Strategically manage and execute marketing campaigns to promote loyalty initiatives.
  • Data Collaboration: Partner with the analytics team to assess campaign performance and generate insightful reports.
  • Digital Experience Enhancement: Elevate the online shopping experience across all e-commerce platforms and applications.
  • Content Development: Assist in crafting compelling content for various digital channels.
  • Creative Design: Lead the development of innovative designs and engaging content.
  • Customer Journey Management: Build and oversee customer journeys both in-store and digitally.
  • Loyalty Program Launch: Support the introduction of new loyalty initiatives and enhancements to existing programs.
  • Program Promotion: Advocate for the loyalty program across all customer touchpoints.
  • Process Implementation: Draft and manage processes to ensure the effective operation of the loyalty program.
  • Store Collaboration: Work closely with retail locations to promote the loyalty program and train staff.
  • Budget Management: Oversee financial aspects and accounting related to the loyalty program.
  • Social Media Management: Coordinate social media activities to support the loyalty program.
  • Vendor Relations: Manage relationships with external vendors involved in the loyalty program.


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