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Hotel Front Desk Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates Accor Full time
Job Title: Guest Relations Officer Receptionist

Join our team at the iconic Queen Elizabeth II, a historic gem and the only floating hotel in Dubai. As a Guest Relations Officer Receptionist, you will be part of a unique entertainment destination, rich in history where the past is relived in the luxury of today.

Key Responsibilities:
  • Evaluate daily hotel occupancy and coordinate with various departments to ensure optimal guest satisfaction.
  • Manage and greet all guests, monitor and resolve all requests.
  • Perform check-in/check-out of guests using the Opera system.
  • Welcome and greet guests, answer inquiries and incoming calls.
  • Prepare occupancy and guest reports.
  • Maintain group and individual arrival reports daily.
  • Inform guests of hotel rates and services and create/cancel/confirm reservations.
  • Check and manage room allocation.
  • Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
  • Coordinate and assist the concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit reports on a daily basis and manage room availability efficiently.
Requirements:
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
  • Proficiency in Opera and Microsoft.
  • Fluency in English; additional languages are a plus.
  • Excellent communication and organizational skills.