Hotel Front Desk Leader

1 week ago

Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time
About IHG Hotels & Resorts

We are a global hospitality company with a diverse portfolio of over 6,000 hotels across nearly 100 countries. Our brands range from luxury to economy, including InterContinental, Holiday Inn, Crowne Plaza, and Kimpton Hotels.

Job Summary

We are seeking a highly motivated and experienced Duty Manager to lead our hotel operations. As a key member of our team, you will be responsible for ensuring exceptional guest experiences, managing team performance, and driving hotel success.

Key Responsibilities
  • Lead and manage guest experiences, team performance, and hotel operations to deliver memorable experiences.
  • Prioritize tasks to ensure the team delivers exceptional results.
  • Develop team skills to enhance hotel performance and drive business growth.
  • Engage authentically with guests to resolve issues and build loyalty.
  • Act as the first point of contact for critical emergencies and ensure prompt resolution.
Requirements
  1. Minimum Diploma or equivalent, some college preferred.
  2. 2 years' front desk/guest service leader experience.
  3. Must be fluent in spoken and written English.
  4. Other languages may be preferred.
  5. Basic mathematics skills.
  6. Excellent communication, problem-solving, reasoning, and motivational skills.
  7. Long periods of standing in the front desk areas and occasional lifting of heavy items.
  8. Working knowledge of hotel property management systems like Opera beneficial.
  9. Willingness to work evenings and weekends.
What We Offer

We provide a competitive salary, a wide range of benefits, and opportunities for growth and development. We value diversity and inclusion, and we welcome applicants from all backgrounds. We are an equal opportunity employer and offer a culture of trust, support, and acceptance.

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