Hotel Front Desk Associate

1 week ago


Dubai, Dubai, United Arab Emirates Emirates Grand Hotel Full time

We are seeking a highly skilled and experienced Hotel Receptionist to join our team at Emirates Grand Hotel in UAE. As a key member of our Front Office team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in experience for our valued guests.

Key Responsibilities:
  • Guest Welcome and Check-in: Greet guests in a warm and friendly manner, ensuring a smooth and efficient check-in process.
  • Room Assignment and Key Management: Assign rooms to guests, manage key cards, and ensure that all rooms are clean and ready for occupancy.
  • Guest Services and Support: Provide assistance with guest queries, resolve issues promptly, and ensure that all guest needs are met.
  • Communication and Teamwork: Maintain effective communication with colleagues, management, and guests to ensure seamless operations and exceptional guest service.
  • Administrative Tasks: Perform administrative duties, such as data entry, reporting, and filing, to support the Front Office team.
Requirements:
  • Experience: At least 1 year of experience in a Front Office or Guest Services role in a hotel or hospitality setting.
  • Qualifications: High school diploma or equivalent required; degree in Hospitality or a related field preferred.


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