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Hotel Front Desk Representative

2 months ago

Dubai, Dubai, United Arab Emirates Ghaya Grand Hotel Full time

Job Summary:

We are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at Ghaya Grand Hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Registration: Verify guest identification, process registration, and assign rooms, taking into account special requests and preferences.
  • Room Management: Maintain accurate room status reports, coordinate with housekeeping, and ensure rooms are ready for guests.
  • Cashiering and Payment: Handle guest payments, process transactions, and maintain accurate records.
  • Communication: Effectively communicate with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.

Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with guests and colleagues in a fast-paced environment.
  • Attention to Detail: Maintain accurate records, process transactions correctly, and ensure guest rooms are prepared to their satisfaction.
  • Problem-Solving Skills: Ability to think critically and resolve guest complaints and issues efficiently.
  • Teamwork: Collaborate with colleagues to ensure seamless service delivery and achieve team goals.

What We Offer:

  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Opportunities for Growth: Career advancement opportunities within our hotel group.
  • Benefits Package: A comprehensive benefits package, including health insurance, paid time off, and more.