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Front Desk Representative

2 months ago

Dubai, Dubai, United Arab Emirates Hilton Worldwide, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Waldorf Astoria Dubai Palm Jumeirah. As a Front Desk Agent, you will be responsible for providing exceptional reception services to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities
  • Provide timely and efficient responses to guest inquiries, resolving issues and concerns in a professional and courteous manner.
  • Ensure a smooth and efficient check-in and check-out process, including handling room assignments, key cards, and other guest requests.
  • Maintain accurate and up-to-date records of guest interactions, including feedback and complaints.
  • Collaborate with other departments, such as Housekeeping and Food and Beverage, to ensure seamless service delivery.
  • Stay up-to-date on hotel policies, procedures, and services, including room categories, rates, and promotions.
  • Maximize room occupancy through effective upselling and cross-selling techniques.
  • Handle foreign currencies, credit cards, and cash transactions in accordance with hotel credit policy.
  • Ensure compliance with hotel security, fire regulations, and health and safety legislation.
  • Act in accordance with company brand standards and policies.
Requirements
  • Previous experience in a front desk or guest services role, preferably in a luxury hotel environment.
  • Working knowledge of a European language is an advantage.
  • Positive attitude, excellent communication skills, and a commitment to delivering exceptional customer service.
  • Ability to work independently and as part of a team.
  • Competent level of IT proficiency.
What We Offer

As a Front Desk Agent with Waldorf Astoria Dubai Palm Jumeirah, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our discerning guests. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.