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Front Desk Associate

2 months ago

Dubai, Dubai, United Arab Emirates Golden Sands Hotel Apartments Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Associate to join our team at Golden Sands Hotel Apartments. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling all front office operations, and ensuring a seamless and memorable experience for our guests.

Key Responsibilities
  • Guest Services: Greet and welcome guests, respond to their inquiries, and provide assistance with their needs.
  • Front Office Operations: Manage the front desk, handle guest check-ins and check-outs, and process payments.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure excellent guest service and a positive hotel experience.
  • Administrative Tasks: Maintain accurate records, handle guest messages, and perform other administrative duties as required.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of experience in a front desk or customer service role.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer software.
  • Language: Fluency in English required.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Collaborative Work Environment: A collaborative and supportive work environment.