Linux Desktop Support Specialist

7 days ago


Dubai, Dubai, United Arab Emirates Canonical Full time
Job Summary

We are seeking a skilled Linux Desktop Support Specialist to join our team at Canonical. As a key member of our support team, you will provide technical assistance to employees, ensuring they have a seamless experience with our Linux-based systems.

Key Responsibilities
  • Provide technical support to employees via phone, email, and web-based channels.
  • Offer technical onboarding support to new employees, ensuring they are comfortable with our Linux environment.
  • Assist with technical support during international events, providing timely and effective solutions.
  • Take ownership of new cases, prioritizing tasks to meet our Service Level Agreement (SLA) and customer satisfaction goals.
  • Contribute to a common knowledge base, keeping it up-to-date with your findings and expertise.
  • Draft and distribute technical notices for internal and external communication.
  • Prioritize your work to accomplish the most important and urgent tasks first.
  • Stay up-to-date with our products and services, continuously learning and improving your skills.
  • Maintain regular communication with the team, locally and remotely.
Requirements
  • Bachelor's degree in a technical field, such as Computer Science, MIS, or Electrical Engineering.
  • Experience in a Linux-based environment, gained through university studies or work experience.
  • Strong knowledge of Linux, including installation, troubleshooting, and basic configuration of recent Ubuntu Desktop releases.
  • Basic desktop Linux usage, including command line tools for file system manipulation.
  • Basic troubleshooting skills, including log collection and configuration file editing.


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