IT Desktop Support Specialist

7 days ago

Dubai, Dubai, United Arab Emirates Talent Pal Full time
About the Role

Talent Pal is seeking a highly skilled and experienced Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that our computer systems and networks are running smoothly and efficiently.

Key Responsibilities
  • Desktop Administration: Perform intermediate to advanced desktop administration and client/desktop service and support in supporting, maintaining, and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client-facing technologies.
  • Imaging and Troubleshooting: Perform the imaging of computers using SCCM, creating bootable USB drives, and advanced troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies, adhering to departmental procedures and company policy.
  • Office 365 Support: Support intermediate to advanced Office 365 services.
  • Security and Compliance: Administer appropriate levels of related security controls, governance, compliance, and data loss prevention to secure enterprise computing assets from vulnerabilities and threats (e.g., antivirus, antispam, antispyware, etc.).
  • Customer Service: Efficiently manage research and troubleshoot relative incoming incident and service management requests with the ability to prioritize accordingly, escalating requests as appropriate to other IT team members in a fast-paced team environment (telephone, email, and tracking systems).
  • Documentation: Compose supporting technical documentation as it relates to this position.
  • Collaboration: Cross-collaborate with all IT operating segments as needed.
Requirements
  • An Associate's degree and (2) years of relevant experience or a cumulative minimum of four (4) years total relevant experience in an intermediate to advanced computer, laptop, and mobile device support role supplemented by coursework in the field or any equivalent combination of education, experience, and training (required).
  • Microsoft Office 365 Fundamentals (required).
  • Certified Modern Desktop Administrator Associate (preferred) or equivalent Microsoft certification in Windows Operating System 10 min. (preferred).
  • Apple certification (preferred).
Skills and Qualifications
  • Proficiency with systems-related diagnostics, troubleshooting, maintenance, and repair, including new installs, upgrades, optimizations, and general day-to-day operations (required).
  • Experience installing, testing, and troubleshooting related hardware and software applications, including multi-platform operating systems and third-party applications (required).
  • Advanced experience with desktop administration and client/desktop service and support, maintaining and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client-facing technologies (required).
  • Advanced experience with troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies, adhering to departmental procedures and company policy (required).
  • Experience providing end-user call support, prioritization, and escalation of service needs (required).
  • Ability to work under pressure and exercise sound professional judgment in analyzing problems to resolve or escalate intermediate to advanced system issues (required).
  • Ability to handle multiple tasks to completion and through to customer satisfaction (required).
  • Proven organization/planning, customer service, and response skills (required).
  • Participate in IT on-call rotations schedule for Desktop Support team to include evenings and weekends as needed (generally one week every several months) (required).
  • Flexibility to travel to company offices around the company as needed (required).

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