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Desktop Support Specialist

2 months ago


Dubai, Dubai, United Arab Emirates Dice Full time

Job Summary:

We are seeking a highly skilled Desktop Support Specialist to join our team at Dice. As a key member of our IT department, you will be responsible for providing technical expertise and end-user support in various areas.

Key Responsibilities:

  • Technical Support: Provide technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local HP & Canon printers via desk side, phone support or remote support.
  • Ticket Management: Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams.
  • Desktop/Laptop Support: Provide desktop/laptop break/fix/maintenance support.
  • Mobile Device Support: Provide support to growing mobility platform (iOS, Android and windows-based platform).
  • Technology Deployment: Technology onboarding deployment and offboarding asset recovery.
  • PC and Laptop Build: Experience in building PCs and laptops.
  • ITIL Service Desk: Experience working in an ITIL based Service Desk.

Requirements:

  • Experience: Must have VIP/Executive support experience.