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Desktop Support Specialist

2 months ago


Dubai, Dubai, United Arab Emirates Robert Walters Full time

About the Role

We are seeking a highly skilled Desktop Support Specialist to join our team at Robert Walters. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop systems.

Key Responsibilities

  • Desktop Support: Provide timely and effective support for desktop-related issues, including hardware and software troubleshooting, installation, and configuration.
  • Technical Expertise: Stay up-to-date with the latest technologies and trends in desktop support, and apply this knowledge to improve our systems and processes.
  • Collaboration: Work closely with other IT teams, including network and server support, to ensure seamless integration and support for our desktop systems.
  • Problem-Solving: Analyze and resolve complex technical issues, and provide clear and concise explanations to users.
  • Communication: Effectively communicate technical information to non-technical stakeholders, including users and management.

Requirements

  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: Proven experience in SCCM packaging and deployment, Intune packaging and deployment, and managing Exchange Hybrid environments.
  • Skills: Strong knowledge of Cisco networking technologies, and experience in providing general desktop support in a corporate environment.
  • Desirable: Local government experience is highly favourable.