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Desktop Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Brilyant IT Solutions Pvt. Ltd. Full time
{"h3": "Desktop Support Engineer Role at Brilyant IT Solutions Pvt. Ltd.", "p": "We are seeking a skilled and experienced Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for delivering top-notch IT support and ensuring the smooth operation of our desktop infrastructure.", "ul": [{"li": "End-User Equipment Support:
\t\t\t\tInstall, configure, troubleshoot, maintain, and decommission IT assets, including laptops, printers, and other end-user devices.
\t\t\t\tProactively diagnose and resolve hardware and software issues related to end-user devices.
\t\t\t\tPerform hardware and software installations, upgrades, and maintenance as needed.
\t\t\t\tEnsure that end-user equipment is up to date with the latest security patches and updates."}, {"li": "Meeting and Conference IT Support:
\t\t\t\tSet up, configure, and support the equipment and services for meetings and conferences.
\t\t\t\tTroubleshoot technical issues that may arise during meetings, ensuring minimal disruption.
\t\t\t\tCollaborate with team members to enhance the overall meeting and conference experience through technology."}, {"li": "Issue and Service Request Management:
\t\t\t\tMaintain detailed records of IT support requests, troubleshooting steps, and resolutions for future reference.
\t\t\t\tCreate and update documentation for end-users on common technical issues and solutions."}, {"li": "Customer Service:
\t\t\t\tProvide outstanding customer service by offering prompt and effective solutions to end-users' IT issues.
\t\t\t\tCommunicate technical information in a clear and understandable manner to non-technical users."}, {"li": "Proactive Monitoring and Maintenance:
\t\t\t\tProactively identify and address potential IT issues to prevent disruptions.
\t\t\t\tConduct regular system checks and maintenance tasks to ensure optimal performance."}, {"li": "Reporting and Collaboration:
\t\t\t\tIssue daily operational reports."}], "h3": "Requirements for the Desktop Support Engineer Role", "ul": [{"li": "Proven experience in providing on-site IT support, troubleshooting, and maintenance (2+ years preferred)."}, {"li": "Strong knowledge of hardware and software components of end-user equipment."}, {"li": "Familiarity with Windows and macOS operating systems."}, {"li": "Excellent problem-solving skills and attention to detail."}, {"li": "Good customer service and interpersonal skills."}, {"li": "The ability to clearly understand and respond to needs as communicated by other members of the team."}, {"li": "Proficiency in English (both written and spoken)."}, {"li": "Experience with audiovisual equipment and video conferencing systems is a plus."}], "p": "If you're a dedicated Desktop Support Engineer with a passion for providing top-notch IT support, we want to hear from you. Please send your resume to the Brilyant IT Solutions Pvt. Ltd. careers page with the subject line "Application for Desktop Engineer - Dubai"."}