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Linux Desktop Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Canonical Full time
About the Role

We are seeking a highly skilled and motivated Desktop Support Specialist to join our team at Canonical. As a key member of our support team, you will be responsible for providing technical assistance to our employees, ensuring that they have a seamless and productive experience with our Linux-based systems.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to employees, resolving issues related to Linux desktop systems, applications, and infrastructure.
  • Onboarding Support: Assist new employees in setting up their Linux desktop environments, ensuring a smooth transition to our systems.
  • Event Support: Provide technical support during international events, ensuring that our systems and infrastructure are stable and functioning as expected.
  • Case Management: Take ownership of new cases, responding promptly to employee inquiries and resolving issues in a timely manner.
  • Customer Advocacy: Act as an internal customer advocate, keeping employees informed and updated on the status of their support requests.
  • Knowledge Sharing: Contribute to a common knowledge base, sharing your expertise and experiences with the team to improve our support processes.
  • Communication: Draft and distribute technical notices to internal and external stakeholders, ensuring clear and effective communication.
  • Prioritization: Prioritize your work to ensure that critical issues are addressed promptly, and that our employees receive the support they need.
  • Continuous Learning: Stay up-to-date with the latest developments in Linux and our products, ensuring that you can provide the best possible support to our employees.
Requirements
  • Education: Bachelor's degree or equivalent in a technical field from an accredited institution.
  • Experience: Experience in a Linux-based environment, gained through university studies or work experience.
  • Linux Knowledge: Strong knowledge of Linux, including installation, troubleshooting, and basic configuration of recent Ubuntu Desktop releases.
  • Desktop Linux Usage: Familiarity with basic desktop Linux usage, including desktop tools, file management, and Internet connectivity.
  • Troubleshooting: Basic troubleshooting skills, including collecting logs and fine-tuning configuration files.
  • Installation and Recovery: Ability to safely install, uninstall, reinstall, and repartition machines running Ubuntu Linux, and recover broken installations.
  • Productivity Tools: Familiarity with Gmail, Google Calendar, Google Applications, and Single Sign-On.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • Adaptability: Ability to learn quickly, thrive in a fast-paced environment, and handle the pressure of a customer-facing role.
Preferred Skills
  • Programming Skills: Familiarity with programming languages such as bash, Python, Perl, Ruby, JavaScript, C, C++, or Go.
  • Customer Support Experience: Previous experience in customer support, preferably in a technical role.
About Us

At Canonical, we are committed to providing our employees with a competitive compensation package, including a personal learning and development budget, annual compensation review, recognition rewards, and a range of benefits to support their well-being and career growth.

We offer a fully remote working environment, with opportunities to travel to new locations to meet colleagues and participate in company events. Our team is passionate about delivering exceptional support to our employees, and we are looking for a skilled and motivated individual to join our team.