Front Desk Service Manager
7 days ago
This exciting opportunity will see you taking the lead in providing top-notch service to our discerning guests. As a Guest Service Agent at IHG Hotels & Resorts, you will be accountable for managing the front desk team, ensuring seamless operations, and consistently exceeding guest expectations. Your expertise will be instrumental in creating a welcoming atmosphere and setting the tone for a memorable stay.
Main Responsibilities:
- Supervise and guide the front desk team to deliver outstanding service quality.
- Lead by example, demonstrating a passion for delivering personalized experiences.
- Develop and implement strategies to enhance the guest experience and increase revenue.
- Manage conflicts and issues with diplomacy and professionalism.
- Stay up-to-date with industry trends and best practices to continually improve service standards.
Requirements:
- Minimum one year of front desk experience, preferably in a leadership capacity.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
About Us:
IHG Hotels & Resorts offers a supportive and dynamic work environment where you can grow your career and make a meaningful impact. Join our team and become part of the world's most international luxury hotel brand
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