Front Desk Service Manager

7 days ago


Al Fujairah City, Fujairah, United Arab Emirates IHG Hotels & Resorts Full time
Succeed as a Front Desk Service Manager

This exciting opportunity will see you taking the lead in providing top-notch service to our discerning guests. As a Guest Service Agent at IHG Hotels & Resorts, you will be accountable for managing the front desk team, ensuring seamless operations, and consistently exceeding guest expectations. Your expertise will be instrumental in creating a welcoming atmosphere and setting the tone for a memorable stay.

Main Responsibilities:
  • Supervise and guide the front desk team to deliver outstanding service quality.
  • Lead by example, demonstrating a passion for delivering personalized experiences.
  • Develop and implement strategies to enhance the guest experience and increase revenue.
  • Manage conflicts and issues with diplomacy and professionalism.
  • Stay up-to-date with industry trends and best practices to continually improve service standards.

Requirements:
  • Minimum one year of front desk experience, preferably in a leadership capacity.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.

About Us:
IHG Hotels & Resorts offers a supportive and dynamic work environment where you can grow your career and make a meaningful impact. Join our team and become part of the world's most international luxury hotel brand

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