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Guest Service Representative

1 week ago

Al Fujairah City, Fujairah, United Arab Emirates IHG Hotels & Resorts Full time
Become a Guest Service Representative

If you're eager to deliver exceptional service and build lasting relationships with our guests, this role is perfect for you As a Guest Service Agent at IHG Hotels & Resorts, you will be the face of our hotel, ensuring every guest feels welcome and valued. Your primary responsibilities will include managing guest interactions, resolving issues promptly, and promoting our hotel's services and amenities.

Main Responsibilities:
  • Welcome guests warmly and respond to their needs with attentiveness and care.
  • Process check-ins and check-outs efficiently, ensuring a seamless experience.
  • Provide clear information about hotel services, amenities, and policies.
  • Handle guest requests, preferences, and complaints with empathy and professionalism.
  • Upsell rooms and promote other revenue-generating opportunities.
  • Manage cash and credit transactions accurately and efficiently.

Requirements:
  • High School diploma or equivalent required; previous front desk experience highly desirable.
  • Basic proficiency in Opera software an asset.
  • Excellent communication and interpersonal skills.

About Us:
We are dedicated to delivering exceptional guest experiences at IHG Hotels & Resorts. Join our team and become part of the world's most international luxury hotel brand, where you'll have the chance to develop your skills and advance your career