Guest Service Agent

Key ResponsibilitiesAs a Customer Experience Representative, your key responsibilities will include:Receiving guests in a professional and friendly manner, exceeding guest expectations from arrival through to departure.Maintaining effective communication with all related departments to ensure smooth service delivery.Maintaining up-to-date knowledge of the...

Spa Guest Services:As a Spa Receptionist at our resort, you will be responsible for providing exceptional guest service, managing spa operations, and contributing to the overall success of our resort. This includes greeting guests, answering phone calls, assisting with questions regarding spa services and products, booking appointments, checking guests into...

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history,...

Responsibilities:Consistently offer professional, friendly, and engaging service.Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender.Promptly answer telephone calls and emails, addressing callers and senders in a clear, friendly, and courteous tone of voice.Take ownership of the caller's...

About the JobWe are seeking a skilled and customer-focused leader to join our team as a Team Leader in the Front Office Department at Fujairah Rotana Resort & Spa.The ideal candidate will have a degree in hospitality and previous experience working in the Front Office. They will be responsible for providing professional and customer-focused service to...

Consistently offer professional,friendly and engaging serviceProcess allexternal and internal calls and emails either by redirectingcalls/emails or assisting thecaller/sender.Promptly answer telephone callsand emails, addressing callers and senders in a clear, friendly andcourteous tone of voice.Take ownership of thecaller's request and ensure follow up...

About the RoleThe Reservation Agent is responsible for managing the front office operations at Mirage Bab Al Bahr Resort and Tower.Key Tasks:Managing reservations and maintaining accurate records.Communicating with guests and internal stakeholders to provide exceptional service. Processing payments and resolving any related issues.Coordinating with the front...

About the RoleThe successful candidate will have previous experience in a hotel-related environment, preferably with at least 2 years of experience. You will be required to possess excellent communication and problem-solving skills, as well as a strong attention to detail.In this role, you will be responsible for:Registering guests and assigning...

Welcome guests and ensureefficient friendly and professional service during checkin checkoutand throughout their stay;Use your elevatedemotional intelligence to create personalised and memorableexperiences that will excite and delightguests;Provide high standard of service to allhotel guests with your luxury attitude  specificallyanticipating and...

Fujairah Rotana Resort & Spa is seeking a skilled Guest Experience Coordinator to deliver exceptional guest service and support. As a vital member of our Front Office team, you will be responsible for coordinating various aspects of guest service, ensuring a seamless and memorable experience.Key Responsibilities:Coordinate with housekeeping, F&B, and other...

Roles and responsibilities Customer Service and Communication : Responding to customer inquiries via phone, email, or live chat regarding reservations, services, and availability. Providing detailed information about the services offered (e.g., room types, packages, amenities, rates, etc.). Ensuring that customer requests are handled promptly and...

Roles and responsibilities Customer Service and Communication:Responding to customer inquiries via phone, email, or live chat regarding reservations, services, and availability.Providing detailed information about the services offered (e.g., room types, packages, amenities, rates, etc.).Ensuring that customer requests are handled promptly and...

Role SummaryThe Reservation Agent will be responsible for delivering an exceptional guest experience by managing the front office operations at Mirage Bab Al Bahr Resort and Tower.Key Responsibilities:Managing reservations and coordinating with the front desk team.Providing excellent customer service and resolving any guest complaints or concerns.Processing...

JobPurpose:Under the generalguidance of the Front Office Manager and/or Assistant Front OfficeManager perform all duties connected with arriving and inhouseguests ensure that all our regular and VIP guests receive highquality personalized service an Engaging Dynamic Guest Experienceand maintain our guest recognitionprogram.Essential Duties...

Job OverviewThe Reservation Agent plays a crucial role in ensuring seamless guest experiences at Mirage Bab Al Bahr Resort and Tower.Main Responsibilities:Receiving and processing reservation requests from various sources.Maintaining accurate and up-to-date reservation records.Determining room rates and communicating reservation information to the front...

We are currently seeking a highly motivated Front Office Service Representative to join our team at Fujairah Rotana Resort & Spa. As a key contact point for our guests, you will be responsible for delivering exceptional customer service and support throughout their stay.Key Responsibilities:Provide professional and courteous assistance to guests, responding...

Key ResponsibilitiesAs a Customer Service Coordinator, you will be responsible for providing top-notch service to our guests. This includes:Accommodating special requests and assisting with room assignmentsProcessing guest check-outs and managing cash handling proceduresCoordinating with the housekeeping department to maintain accurate room status...

RequirementsTo be considered for the role of Guest Services Associate, you will need to possess the following qualifications and experience:Diploma in hospitality or vocational training in the concierge section within a hotel.Good English communication skills.Strong interpersonal abilities.The ideal candidate will be customer-driven with a courteous,...

At Fujairah Rotana Resort & Spa, we are committed to providing exceptional service to our guests. We are seeking a talented Hospitality Team Member to join our team as a Waiter/Waitress. In this role, you will be responsible for delivering professional service to our guests, ensuring their dining experience is memorable and enjoyable.ResponsibilitiesGreet...

Job Summary:We are seeking a highly motivated and experienced Waiter to provide exceptional service to our guests in El-Fujairah, UAE. As a key member of our team, you will be responsible for delivering outstanding dining experiences by taking orders, serving food and drinks, and responding to inquiries.About Us:Abroad Work is a renowned organization...