Team Lead in Guest Services

7 days ago


Al Fujairah City, Fujairah, United Arab Emirates Fujairah Rotana Resort & Spa Full time
About the Job

We are seeking a skilled and customer-focused leader to join our team as a Team Leader in the Front Office Department at Fujairah Rotana Resort & Spa.

The ideal candidate will have a degree in hospitality and previous experience working in the Front Office. They will be responsible for providing professional and customer-focused service to guests, maintaining effective communication with all related departments, and supervising Front Desk employees.

About Our Team:

We are a dynamic and multicultural team dedicated to delivering exceptional guest experiences. We offer a range of benefits and opportunities for growth and development.

About the Role:

  • Provide exceptional customer service to guests.
  • Maintain effective communication with all related departments.
  • Supervise Front Desk employees and maintain good working relationships with them.

Responsibilities:

  1. Ensure that all guest registrations are completed accurately.
  2. Verify cashier closures and maintain awareness of rate levels and occupancy levels.

Requirements:

  • Degree in hospitality or relevant field.
  • Previous experience in Front Office.
  • Excellent written and spoken English communication skills.
  • Knowledge of an additional language.
  • Strong interpersonal and problem-solving abilities.

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