Hotel Front Desk Assistant

5 days ago


Al Fujairah City, Fujairah, United Arab Emirates Nour Arjaan by Rotana Full time
Job Description

We are seeking a skilled and customer-focused Guest Services Associate to join our team at Nour Arjaan by Rotana. As a key member of our front office, you will play a vital role in ensuring that our guests have an exceptional stay with us.

Your primary responsibility will be to provide professional and courteous service to our guests, exceeding their expectations from arrival through to departure. This includes receiving guests warmly, handling luggage, and delivering messages and packages in a timely manner.

You will also be responsible for maintaining effective communication with all related departments to ensure smooth service delivery, as well as staying up-to-date with knowledge of the hotel and local services.

  • Maintain awareness of guest profiles through the Opera guest profile system.
  • Ensure that guest luggage is carried from the arrival point to the room and from the room to the departure point on check-out.
  • Handle all messages, mail, and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.

To succeed in this role, you should ideally have a diploma in hospitality or vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essential.

The ideal candidate will be customer-driven with a courteous, helpful, proactive, and 'switched on' personality and a dynamic and approachable character. You must be physically fit, passionate, and possess a positive attitude, while demonstrating the following additional competencies:

  1. Understanding the Job
  2. Taking Responsibility
  3. Recognizing Differences
  4. Customer Focus
  5. Adaptability
  6. Teamwork

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