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Hospitality Front Office Agent

1 week ago

Al Fujairah City, Fujairah, United Arab Emirates IHG Hotels & Resorts Full time
Hospitality Front Office Agent - Where Passion Meets Excellence

Are you passionate about delivering personalized service and building strong relationships with our guests? As a Guest Service Agent at IHG Hotels & Resorts, you will be responsible for ensuring every guest has an unforgettable experience. Your expertise will be crucial in creating a warm and inviting atmosphere, addressing guest requests, and promoting our hotel's services and amenities.

Main Responsibilities:
  • Deliver exceptional service quality, ensuring every guest feels valued and appreciated.
  • Manage guest interactions with tact and diplomacy, addressing issues promptly and professionally.
  • Upsell rooms and promote other revenue-generating opportunities to optimize revenue streams.
  • Process cash and credit transactions accurately and efficiently.
  • Maintain confidentiality and handle sensitive situations with discretion.

Requirements:
  • High School diploma or equivalent required; previous front desk experience highly desirable.
  • Basic proficiency in Opera software an asset.
  • Excellent communication and interpersonal skills.

About Us:
IHG Hotels & Resorts is committed to delivering exceptional guest experiences. Join our team and become part of the world's most international luxury hotel brand, where you'll have the chance to develop your skills and advance your career