Hotel Reservation Specialist

6 days ago


Al Fujairah City, Fujairah, United Arab Emirates Mirage Bab Al Bahr Resort and Tower Full time
Job Description

Candidates with hotel experience may apply.

Responsibilities:
  • We process reservations by mail, telephone, telex, cable, fax or central reservation systems referral. We also process reservations from the sales office, other hotel departments and travel agents.
  • We know the type of rooms available as well as their location and layout.
  • We are aware of the selling status, rates and benefits of all package plans.
  • We have a clear understanding of the hotel's credit policy and how to code each reservation.
  • We maintain accurate and up-to-date reservation records by date of arrival and alphabetical listing.
  • We determine room rates based on the selling tactics of the hotel.
  • We prepare letters of confirmation for our guests.
  • We communicate reservation information to the front desk team in a timely manner.
  • We process cancellations and modifications, and promptly relay this information to the front desk.
  • We understand the hotel's policy on guaranteed reservations and no-shows.
  • We process advance deposits on reservations.
  • We track future room availabilities on the basis of reservations.
  • We help develop room revenue and occupancy forecasts.
  • We prepare expected arrival lists for front office use.
  • We assist in preregistration activities when required.
  • We handle daily correspondence, responding to inquiries and making reservations as needed.
  • We ensure that files are kept up to date and organized.
  • We maintain a clean and neat appearance and work area at all times.
  • We promote goodwill through courteous, friendly and helpful service to our guests, managers and fellow employees.
  • We walk around with clients to ensure they secure whatever services they need.
  • We gather information about areas of interest to target more clients during specific seasons.
  • We make arrangements for clients' travel programs.
  • We track future room availability and help develop forecasts for room revenue and occupancy.
  • We are fully aware of and adhere to health and safety, fire and bomb threat procedures.
  • We are willing to undertake any reasonable request made by management in any other area of the hotel.
  • We open and close the availability as and when required in all GDS channels, IDS channels and on the hotel website.
  • We configure rates on the hotel's property management system.

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