Luxury Hotel Reservation Manager
2 weeks ago
Reservation Manager Job Description
We are seeking a highly skilled and motivated Reservation Manager to join our team at Black Pearl Consult. The ideal candidate will have a proven track record of managing and motivating a team, with a strong focus on delivering exceptional guest service.
Key Responsibilities:
- Reservation Management: Oversee the daily operations of the reservation department, ensuring efficient and accurate handling of all reservations and inquiries.
- Team Leadership: Lead, train, and mentor the reservation team to achieve high levels of performance and customer satisfaction.
- Guest Experience: Ensure a high standard of service for guests by managing reservation requests, special requests, and any booking-related concerns.
- Revenue Management: Collaborate with the revenue management team to optimize room rates, availability, and occupancy levels.
- System Management: Oversee the use of the hotel's reservation system, ensuring data accuracy and system efficiency.
- Reporting and Analysis: Prepare and analyze reservation reports, booking statistics, and performance metrics to provide insights and recommendations for improvement.
Requirements:
- Proven experience as a Reservation Manager or in a similar role within a luxury hotel or high-end hospitality setting.
- Minimum of 5 years of experience in a 3- to 5-star hotel.
- Strong leadership skills with a demonstrated ability to manage and motivate a team.
- Excellent interpersonal and communication skills with a focus on delivering exceptional guest service.
- Proficiency in reservation and property management systems (e.g., Opera, Amadeus, etc.).
- Solid understanding of revenue management principles and strategies.
- Analytical skills with the ability to interpret data and generate actionable insights.
- A degree in Hospitality Management, Business Administration, or a related field is preferred.
- Fluent in English; proficiency in additional languages is advantageous.
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