Luxury Hotel Reservation Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Black Pearl Consult Full time

Reservation Manager Job Description

We are seeking a highly skilled and motivated Reservation Manager to join our team at Black Pearl Consult. The ideal candidate will have a proven track record of managing and motivating a team, with a strong focus on delivering exceptional guest service.

Key Responsibilities:

  • Reservation Management: Oversee the daily operations of the reservation department, ensuring efficient and accurate handling of all reservations and inquiries.
  • Team Leadership: Lead, train, and mentor the reservation team to achieve high levels of performance and customer satisfaction.
  • Guest Experience: Ensure a high standard of service for guests by managing reservation requests, special requests, and any booking-related concerns.
  • Revenue Management: Collaborate with the revenue management team to optimize room rates, availability, and occupancy levels.
  • System Management: Oversee the use of the hotel's reservation system, ensuring data accuracy and system efficiency.
  • Reporting and Analysis: Prepare and analyze reservation reports, booking statistics, and performance metrics to provide insights and recommendations for improvement.

Requirements:

  • Proven experience as a Reservation Manager or in a similar role within a luxury hotel or high-end hospitality setting.
  • Minimum of 5 years of experience in a 3- to 5-star hotel.
  • Strong leadership skills with a demonstrated ability to manage and motivate a team.
  • Excellent interpersonal and communication skills with a focus on delivering exceptional guest service.
  • Proficiency in reservation and property management systems (e.g., Opera, Amadeus, etc.).
  • Solid understanding of revenue management principles and strategies.
  • Analytical skills with the ability to interpret data and generate actionable insights.
  • A degree in Hospitality Management, Business Administration, or a related field is preferred.
  • Fluent in English; proficiency in additional languages is advantageous.


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