Reservations Coordinator

3 weeks ago


Dubai, Dubai, United Arab Emirates Kempinski Hotel & Residences Palm Jumeirah Full time
Reservations Agent

The successful candidate will be responsible for maximizing the number of requests and reservations. Key responsibilities include:

  • Reviewing daily reservation accuracy and rate compliance from segment and source, and closing out the system when necessary.
  • Ensuring client satisfaction and adherence to Kempinski service standards.
  • Following internal credit policy.
  • Following up on lost business and bringing information about it to the knowledge of department superiors.
  • Spot-checking reservations made the previous day and checking all VIP arrivals.
  • Testing calls LQA / IFH results > 85%.
  • Following the internal up-sell programme for Reservations department.
  • Performing any other duties as assigned by management.

Kempinski Hotel & Residences Palm Jumeirah is a leading hospitality company, and this role is a great opportunity to join our team and contribute to our success.



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