Cluster Reservation Specialist

4 weeks ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

Job Summary:

We are seeking a highly skilled Cluster Reservation Agent to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for managing room reservations, ensuring accurate billing instructions, and maximizing room revenue through effective upselling techniques.

Key Responsibilities:

  • Understand and apply FRHI Pricing Strategies and Revenue Management principles to optimize room sales.
  • Handle reservation management, including managing blocks, chasing rooming lists, and ensuring accurate billing instructions.
  • Maximize room revenue through the conversion of telephone calls into sales and effective upselling techniques.
  • Utilize Opera PMS/S&C tools to execute current and new Revenue Management strategies.
  • Support the Cluster Reservation Manager with ad-hoc projects and follow department policies, procedures, and service standards.

Requirements:

  • Previous reservation or Royal Service related experience required.
  • Previous Opera Property Manager System experience required.
  • Fluency in verbal and written English and Arabic is required.
  • Computer literate in Microsoft Windows applications required.
  • Luxury hotel sales experience with varied market mix experience.


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