Cluster Reservation Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Cluster Reservation Agent to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for managing room reservations, ensuring accurate billing instructions, and maximizing room revenue through effective upselling techniques.
Key Responsibilities:
- Understand and apply FRHI Pricing Strategies and Revenue Management principles to optimize room sales.
- Handle reservation management, including managing blocks, chasing rooming lists, and ensuring accurate billing instructions.
- Maximize room revenue through the conversion of telephone calls into sales and effective upselling techniques.
- Utilize Opera PMS/S&C tools to execute current and new Revenue Management strategies.
- Support the Cluster Reservation Manager with ad-hoc projects and follow department policies, procedures, and service standards.
Requirements:
- Previous reservation or Royal Service related experience required.
- Previous Opera Property Manager System experience required.
- Fluency in verbal and written English and Arabic is required.
- Computer literate in Microsoft Windows applications required.
- Luxury hotel sales experience with varied market mix experience.
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