Reservations Coordinator

3 weeks ago


Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full time
Reservations Agent

As a Reservations Agent at Kempinski Hotel Mall of the Emirates, you will play a crucial role in ensuring the smooth operation of our hotel's reservations process. Your primary responsibility will be to maximize the number of requests and reservations, while maintaining the highest level of customer satisfaction and adherence to Kempinski service standards.

Key Responsibilities:
  • Reservation Accuracy and Rate Compliance: Review daily reservation accuracy and rate compliance from segment and source, and perform system close-out when necessary to ensure rate availability.
  • Client Satisfaction: Ensure clients' satisfaction by providing exceptional service and adhering to Kempinski service standards.
  • Credit Policy: Follow internal credit policy to ensure timely and accurate payment processing.
  • Lost Business Follow-up: Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Reservation Verification: Spot-check reservations made the previous day and check all VIP arrivals to ensure accuracy and quality.
  • Quality Assurance: Test calls LQA / IFH results > 92% to ensure high-quality service delivery.
  • Upselling and Cross-Selling: Follow the internal up-sell programme for Reservations department to increase revenue and enhance customer experience.
  • Additional Duties: Perform any other duties as assigned to them by management to support the team's goals and objectives.


  • Dubai, Dubai, United Arab Emirates Apt Resources | Recruitment Specialists Full time

    Reservation Agent Job DescriptionApt Resources | Recruitment Specialists is seeking a skilled Reservation Agent to join our team.Key Responsibilities:Guest Communication: Handle guest inquiries and provide accurate information about room availability, rates, and hotel facilities.Reservation Processing: Book reservations for guests over the phone, email, or...


  • Dubai, Dubai, United Arab Emirates Grand Hyatt Full time

    Reservations Sales Coordinator Job DescriptionWe are seeking a highly skilled and motivated Reservations Sales Coordinator to join our team at Grand Hyatt. As a key member of our sales team, you will be responsible for processing all reservation requests in a timely and accurate manner, ensuring that our guests receive exceptional service and a seamless...


  • Dubai, Dubai, United Arab Emirates Millennium Hotels and Resorts MEA Full time

    Reservations AgentAt Millennium Hotels and Resorts MEA, we are seeking a skilled Reservations Agent to join our team. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring accurate and efficient processing of reservations, and promoting special offers and packages to enhance the guest...


  • Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full time

    Reservations AgentThe Reservations Agent is a key member of our team, responsible for maximizing the number of requests and reservations at Kempinski Hotel Mall of the Emirates.Key Responsibilities:Review daily reservation accuracy and rate compliance, ensuring seamless system close-out when necessary.Deliver exceptional client satisfaction and adhere to...


  • Dubai, Dubai, United Arab Emirates Grand Hyatt Full time

    Job SummaryAs a Reservations Agent at Grand Hyatt, you will play a crucial role in ensuring the efficient operation of the Reservations Department. This involves working closely with the Director of Reservations and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the...


  • Dubai, Dubai, United Arab Emirates Accor Full time

    Job SummaryWe are seeking a highly skilled Hotel Reservation Coordinator to join our team at Accor. As a key member of our front desk team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.Key ResponsibilitiesReservation Processing: Process all reservation requests, changes, and...


  • Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job Title: Reservations AgentAbout the Role:Anantara Hotels & Resorts is seeking a skilled Reservations Agent to join our team. As a key member of our reservations team, you will play a crucial role in driving the performance of our reservations operations.Key Responsibilities:Ensure all Standard Operating Procedures (SOPs) are adhered to in the reservations...


  • Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full time

    Reservations AgentAs a Reservations Agent at Kempinski Hotel Mall of the Emirates, you will play a crucial role in ensuring the smooth operation of our hotel's reservations process. Your primary responsibility will be to maximize the number of requests and reservations, while maintaining the highest level of customer satisfaction and adherence to Kempinski...


  • Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full time

    Reservations AgentAs a Reservations Agent at Kempinski Hotel Mall of the Emirates, you will play a crucial role in ensuring the smooth operation of our hotel's reservations process. Your primary responsibility will be to maximize the number of requests and reservations, while maintaining the highest level of customer satisfaction and adherence to Kempinski...


  • Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full time

    Reservations AgentAs a Reservations Agent at Kempinski Hotel Mall of the Emirates, you will play a crucial role in ensuring the smooth operation of our hotel's reservations process. Your primary responsibility will be to maximize the number of requests and reservations, while maintaining the highest level of customer satisfaction and adherence to Kempinski...


  • Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

    Job SummaryWe are seeking a skilled Reservation Agent to join our team at Marriott International. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or email.Key ResponsibilitiesVerify availability of room type and rateExplain guarantee, special rate,...


  • Dubai, Dubai, United Arab Emirates SOFITEL Full time

    Reservations AgentJoin our team as a Reservations Agent at Sofitel, where you will play a key role in delivering exceptional guest experiences. As a Reservations Agent, you will be responsible for maximizing room revenue through effective telephone sales and upselling techniques.Key Responsibilities:Revenue Management: Understand and implement ACCOR's...


  • Dubai, Dubai, United Arab Emirates Kempinski Hotel & Residences Palm Jumeirah Full time

    Reservations AgentThe successful candidate will be responsible for maximizing the number of requests and reservations. Key responsibilities include:Reviewing daily reservation accuracy and rate compliance from segment and source, and closing out reservations when necessary.Ensuring client satisfaction and adherence to Kempinski service standards.Following...


  • Dubai, Dubai, United Arab Emirates Rayhaan Hotels & Resorts Full time

    Job Summary: We are seeking a highly skilled Reservations Agent to join our team at Rayhaan Hotels & Resorts. As a key member of our reservations team, you will be responsible for processing and confirming guest room reservations, maintaining accurate room status, and providing exceptional customer service.Key Responsibilities:Process and confirm guest room...


  • Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

    Job SummaryWe are seeking a highly skilled Reservations Agent to join our team at Marriott International. As a key member of our front desk team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.Key ResponsibilitiesIdentify guest reservation needs and determine appropriate room...


  • Dubai, Dubai, United Arab Emirates Kempinski Hotel & Residences Palm Jumeirah Full time

    Reservations AgentThe successful candidate will be responsible for maximizing the number of requests and reservations, ensuring client satisfaction, and adhering to Kempinski service standards.Key Responsibilities:Review daily reservation accuracy and rate compliance, and perform system close-out when necessary.Ensure clients' satisfaction and follow...


  • Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Reservations Agent Job DescriptionAnantara Hotels & Resorts is seeking a skilled Reservations Agent to join our team. As a key member of our reservations team, you will play a crucial role in driving the performance of our reservations operations.Key Responsibilities:Ensure adherence to Standard Operating Procedures (SOPs) and maintain high accuracy in guest...


  • Dubai, Dubai, United Arab Emirates Kempinski Hotel & Residences Palm Jumeirah Full time

    Reservations AgentThe successful candidate will be responsible for maximizing the number of requests and reservations. Key responsibilities include:Reviewing daily reservation accuracy and rate compliance from segment and source, and closing out the system when necessary.Ensuring client satisfaction and adherence to Kempinski service standards.Following...


  • Dubai, Dubai, United Arab Emirates Kempinski Hotel & Residences Palm Jumeirah Full time

    Reservations Agent Job DescriptionThe successful candidate will be responsible for maximizing the number of requests and reservations for Kempinski Hotel & Residences Palm Jumeirah.Key Responsibilities:Review daily reservation accuracy and rate compliance from various segments and sources, ensuring system close-out when necessary and maintaining rate...


  • Dubai, Dubai, United Arab Emirates Reap HR Consultancy Full time

    Job OpportunityWe are seeking a skilled Reservation Officer / Agent to join our team at Reap HR Consultancy in Dubai. This role will be based in a real estate setting that offers short-term rental for Luxury Residency Villas and Apartments.Key Responsibilities:Customer Service: Provide exceptional service to clients via phone and in-person inquiries. Address...