Reservations Coordinator
3 weeks ago
As a Reservations Agent at Kempinski Hotel Mall of the Emirates, you will play a crucial role in ensuring the smooth operation of our hotel's reservations process. Your primary responsibility will be to maximize the number of requests and reservations, while maintaining the highest level of customer satisfaction and adherence to Kempinski service standards.
Key Responsibilities:- Reservation Accuracy and Rate Compliance: Review daily reservation accuracy and rate compliance from segment and source, and perform system close-out when necessary to ensure rate availability.
- Client Satisfaction: Ensure clients' satisfaction by providing exceptional service and adhering to Kempinski service standards.
- Credit Policy: Follow internal credit policy to ensure timely and accurate payment processing.
- Lost Business Follow-up: Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Reservation Verification: Spot-check reservations made the previous day and check all VIP arrivals to ensure accuracy and quality.
- Quality Assurance: Test calls LQA / IFH results > 92% to ensure high-quality service delivery.
- Upselling and Cross-Selling: Follow the internal up-sell programme for Reservations department to increase revenue and enhance customer experience.
- Additional Duties: Perform any other duties as assigned to them by management to support the team's goals and objectives.
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Hotel Reservation Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates Apt Resources | Recruitment Specialists Full timeReservation Agent Job DescriptionApt Resources | Recruitment Specialists is seeking a skilled Reservation Agent to join our team.Key Responsibilities:Guest Communication: Handle guest inquiries and provide accurate information about room availability, rates, and hotel facilities.Reservation Processing: Book reservations for guests over the phone, email, or...
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Reservations Sales Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates Grand Hyatt Full timeReservations Sales Coordinator Job DescriptionWe are seeking a highly skilled and motivated Reservations Sales Coordinator to join our team at Grand Hyatt. As a key member of our sales team, you will be responsible for processing all reservation requests in a timely and accurate manner, ensuring that our guests receive exceptional service and a seamless...
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Reservations Coordinator
1 month ago
Dubai, Dubai, United Arab Emirates Millennium Hotels and Resorts MEA Full timeReservations AgentAt Millennium Hotels and Resorts MEA, we are seeking a skilled Reservations Agent to join our team. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring accurate and efficient processing of reservations, and promoting special offers and packages to enhance the guest...
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Reservations Coordinator
1 month ago
Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full timeReservations AgentThe Reservations Agent is a key member of our team, responsible for maximizing the number of requests and reservations at Kempinski Hotel Mall of the Emirates.Key Responsibilities:Review daily reservation accuracy and rate compliance, ensuring seamless system close-out when necessary.Deliver exceptional client satisfaction and adhere to...
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Reservations Coordinator
3 days ago
Dubai, Dubai, United Arab Emirates Grand Hyatt Full timeJob SummaryAs a Reservations Agent at Grand Hyatt, you will play a crucial role in ensuring the efficient operation of the Reservations Department. This involves working closely with the Director of Reservations and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the...
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Hotel Reservation Coordinator
3 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeJob SummaryWe are seeking a highly skilled Hotel Reservation Coordinator to join our team at Accor. As a key member of our front desk team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.Key ResponsibilitiesReservation Processing: Process all reservation requests, changes, and...
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Reservations Coordinator
3 weeks ago
Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full timeJob Title: Reservations AgentAbout the Role:Anantara Hotels & Resorts is seeking a skilled Reservations Agent to join our team. As a key member of our reservations team, you will play a crucial role in driving the performance of our reservations operations.Key Responsibilities:Ensure all Standard Operating Procedures (SOPs) are adhered to in the reservations...
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Reservations Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full timeReservations AgentAs a Reservations Agent at Kempinski Hotel Mall of the Emirates, you will play a crucial role in ensuring the smooth operation of our hotel's reservations process. Your primary responsibility will be to maximize the number of requests and reservations, while maintaining the highest level of customer satisfaction and adherence to Kempinski...
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Reservations Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full timeReservations AgentAs a Reservations Agent at Kempinski Hotel Mall of the Emirates, you will play a crucial role in ensuring the smooth operation of our hotel's reservations process. Your primary responsibility will be to maximize the number of requests and reservations, while maintaining the highest level of customer satisfaction and adherence to Kempinski...
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Reservations Coordinator
3 weeks ago
Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full timeReservations AgentAs a Reservations Agent at Kempinski Hotel Mall of the Emirates, you will play a crucial role in ensuring the smooth operation of our hotel's reservations process. Your primary responsibility will be to maximize the number of requests and reservations, while maintaining the highest level of customer satisfaction and adherence to Kempinski...
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Reservation Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates MARRIOTT International Full timeJob SummaryWe are seeking a skilled Reservation Agent to join our team at Marriott International. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or email.Key ResponsibilitiesVerify availability of room type and rateExplain guarantee, special rate,...
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Reservations Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates SOFITEL Full timeReservations AgentJoin our team as a Reservations Agent at Sofitel, where you will play a key role in delivering exceptional guest experiences. As a Reservations Agent, you will be responsible for maximizing room revenue through effective telephone sales and upselling techniques.Key Responsibilities:Revenue Management: Understand and implement ACCOR's...
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Reservations Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates Kempinski Hotel & Residences Palm Jumeirah Full timeReservations AgentThe successful candidate will be responsible for maximizing the number of requests and reservations. Key responsibilities include:Reviewing daily reservation accuracy and rate compliance from segment and source, and closing out reservations when necessary.Ensuring client satisfaction and adherence to Kempinski service standards.Following...
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Reservations Coordinator
4 days ago
Dubai, Dubai, United Arab Emirates Rayhaan Hotels & Resorts Full timeJob Summary: We are seeking a highly skilled Reservations Agent to join our team at Rayhaan Hotels & Resorts. As a key member of our reservations team, you will be responsible for processing and confirming guest room reservations, maintaining accurate room status, and providing exceptional customer service.Key Responsibilities:Process and confirm guest room...
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Reservations Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates MARRIOTT International Full timeJob SummaryWe are seeking a highly skilled Reservations Agent to join our team at Marriott International. As a key member of our front desk team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.Key ResponsibilitiesIdentify guest reservation needs and determine appropriate room...
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Reservations Coordinator
2 weeks ago
Dubai, Dubai, United Arab Emirates Kempinski Hotel & Residences Palm Jumeirah Full timeReservations AgentThe successful candidate will be responsible for maximizing the number of requests and reservations, ensuring client satisfaction, and adhering to Kempinski service standards.Key Responsibilities:Review daily reservation accuracy and rate compliance, and perform system close-out when necessary.Ensure clients' satisfaction and follow...
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Reservations Coordinator
1 month ago
Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full timeReservations Agent Job DescriptionAnantara Hotels & Resorts is seeking a skilled Reservations Agent to join our team. As a key member of our reservations team, you will play a crucial role in driving the performance of our reservations operations.Key Responsibilities:Ensure adherence to Standard Operating Procedures (SOPs) and maintain high accuracy in guest...
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Reservations Coordinator
3 weeks ago
Dubai, Dubai, United Arab Emirates Kempinski Hotel & Residences Palm Jumeirah Full timeReservations AgentThe successful candidate will be responsible for maximizing the number of requests and reservations. Key responsibilities include:Reviewing daily reservation accuracy and rate compliance from segment and source, and closing out the system when necessary.Ensuring client satisfaction and adherence to Kempinski service standards.Following...
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Reservations Coordinator
4 weeks ago
Dubai, Dubai, United Arab Emirates Kempinski Hotel & Residences Palm Jumeirah Full timeReservations Agent Job DescriptionThe successful candidate will be responsible for maximizing the number of requests and reservations for Kempinski Hotel & Residences Palm Jumeirah.Key Responsibilities:Review daily reservation accuracy and rate compliance from various segments and sources, ensuring system close-out when necessary and maintaining rate...
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Reservation Coordinator
16 hours ago
Dubai, Dubai, United Arab Emirates Reap HR Consultancy Full timeJob OpportunityWe are seeking a skilled Reservation Officer / Agent to join our team at Reap HR Consultancy in Dubai. This role will be based in a real estate setting that offers short-term rental for Luxury Residency Villas and Apartments.Key Responsibilities:Customer Service: Provide exceptional service to clients via phone and in-person inquiries. Address...