Hotel Reservation Specialist
4 weeks ago
• Assist guests in making room reservations through various communication channels.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company's environmental, health, and safety procedures and policies.
About the Role:
This role is part of the Millennium Hotels and Resorts MEA team, where we strive to provide exceptional guest experiences. As a Reservations Agent, you will play a crucial part in ensuring our guests have a memorable stay with us. If you are passionate about delivering outstanding customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.
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