Reservations Expert
4 weeks ago
Key Responsibilities
- Act as the initial point of contact for guests, handling inbound calls and online chat inquiries with a professional and courteous tone.
- Showcase FIVE's exceptional food and beverage offerings to convert inquiries into confirmed reservations.
- Utilize strong communication skills to facilitate table reservations, dining and entertainment enquiries, and other guest requests.
- Promptly answer telephone calls, greeting callers with a friendly and courteous tone.
- Exhibit enthusiasm in responding to reservations sales inquiries, resulting in successful reservations across FIVE's award-winning food and beverage concepts.
- Effortlessly handle all guests with professionalism, ensuring a flawless reservation experience that meets their expectations.
- Provide prompt and efficient service, maintaining FIVE's luxury allure.
- Participate in department meetings, contributing to the dynamic and buzzing 'Vibe at FIVE.'
- Demonstrate adherence to department standards and achieve targeted results, such as quality calls, swift response times, and efficient handling of calls and emails.
- Respond to guest queries with speed and accuracy, staying true to FIVE's visionary standards of service.
- Showcase an exceptional grasp of FIVE's state-of-the-art dining and entertainment concepts, employing up-selling techniques to create a first-class experience.
- Respond to emergencies, guest requests, and conduct diligent follow-ups to ensure a 'FIVE-Star' experience.
- Remain composed and professional during emergency situations, managing calls with a calm and courteous demeanor.
- Collaborate with the FIVE Tribe, embracing a culture of continuous improvement and shared success.
- Execute administrative tasks in a timely manner, document customer interactions, and ensure records are always updated.
- Safeguard confidentiality, protecting guest information with care and discretion.
About the Role
This is an exciting opportunity to join FIVE Hotels and Resorts as a Reservations Agent. As a key member of our team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience.
Requirements
- Previous experience in sales, preferably in a luxury hotel environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in computer software, including Hotel PMS systems.
- Strong business acumen and analytical skills.
- Proactive nature and attention to detail.
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