Reservations Expert

7 days ago


Dubai, Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

Key Responsibilities

  • Act as the initial point of contact for guests, handling inbound calls and online chat inquiries with a professional and courteous tone.
  • Showcase FIVE's exceptional food and beverage offerings to convert inquiries into confirmed reservations.
  • Utilize strong communication skills to facilitate table reservations, dining and entertainment enquiries, and other guest requests.
  • Promptly answer telephone calls, greeting callers with a friendly and courteous tone.
  • Exhibit enthusiasm in responding to reservations sales inquiries, resulting in successful reservations across FIVE's award-winning food and beverage concepts.
  • Effortlessly handle all guests with professionalism, ensuring a flawless reservation experience that meets their expectations.
  • Provide prompt and efficient service, maintaining FIVE's luxury allure.
  • Participate in department meetings, contributing to the dynamic and buzzing 'Vibe at FIVE.'
  • Demonstrate adherence to department standards and achieve targeted results, such as quality calls, swift response times, and efficient handling of calls and emails.
  • Respond to guest queries with speed and accuracy, staying true to FIVE's visionary standards of service.
  • Showcase an exceptional grasp of FIVE's state-of-the-art dining and entertainment concepts, employing up-selling techniques to create a first-class experience.
  • Respond to emergencies, guest requests, and conduct diligent follow-ups to ensure a 'FIVE-Star' experience.
  • Remain composed and professional during emergency situations, managing calls with a calm and courteous demeanor.
  • Collaborate with the FIVE Tribe, embracing a culture of continuous improvement and shared success.
  • Execute administrative tasks in a timely manner, document customer interactions, and ensure records are always updated.
  • Safeguard confidentiality, protecting guest information with care and discretion.

About the Role

This is an exciting opportunity to join FIVE Hotels and Resorts as a Reservations Agent. As a key member of our team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience.

Requirements

  • Previous experience in sales, preferably in a luxury hotel environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in computer software, including Hotel PMS systems.
  • Strong business acumen and analytical skills.
  • Proactive nature and attention to detail.


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