Luxury Hotel Operations Director

3 weeks ago


Dubai, Dubai, United Arab Emirates CØMPΛNIUM Hospitality Full time

Job Title: Hotel Manager

Job Summary:

COMPANIUM Hospitality is seeking a highly skilled Hotel Manager to lead one of their flagship luxury resorts in a breathtaking desert destination. The ideal candidate will have a proven track record with top-tier luxury hospitality brands and will play a key role in maintaining the resort's high standards of service and operational excellence.

Key Responsibilities:

  • Manage all resort operations, including Food & beverage, Rooms Division, and all operations, ensuring seamless luxury service delivery.
  • Ensure guest satisfaction by consistently maintaining and exceeding the highest standards of service and quality.
  • Develop and implement strategies to enhance guest experiences, drive profitability, and increase revenue.
  • Monitor and manage operational budgets, expenses, and financial performance.
  • Lead, train, and mentor staff, fostering a culture of service excellence and team collaboration.
  • Work closely with sales and marketing teams to attract new guests and retain existing clientele through innovative marketing strategies.
  • Build and maintain strong relationships with vendors and suppliers to ensure quality and cost-effective operations.
  • Ensure compliance with health, safety, and sanitation regulations.
  • Address guest inquiries, complaints, and special requests promptly and professionally.
  • Regularly inspect the property to uphold cleanliness, maintenance, and safety standards.
  • Stay updated on industry trends to implement best practices and improve overall operations.

Requirements:

  • Bachelor's degree in Hospitality Management or a related field.
  • Ideal candidate: Hotel manager, EAM of senior Director of F&B, or Senior Director of Rooms
  • At least 7 years of hotel management experience, ideally with leading luxury brands like Mandarin Oriental, Four Seasons, Six Senses, Ritz Carlton, Aman, Peninsula, or top luxury hospitality brands
  • Strong leadership and team management skills, with a demonstrated ability to inspire and manage a high-performing workforce.
  • Excellent communication and interpersonal skills, with a passion for delivering exceptional guest experiences.
  • Proven track record of achieving financial targets and managing budgets effectively.
  • Solid experience of hotel operations, revenue management, and sales/marketing strategies.
  • Flexibility to adapt to working in a desert environment


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