Cluster Reservations Supervisor

3 days ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

Job Summary:

We are seeking a highly skilled Cluster Reservations Supervisor to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for consistently delivering exceptional service to our guests, ensuring seamless check-in and check-out processes, and maximizing revenue through upselling and recommending hotel facilities.

Key Responsibilities:

  • Book and enter room reservation requests using the Property Management System
  • Enter rooming lists with accuracy
  • Update reservations to ensure a flawless check-in and check-out process
  • Upsell guest rooms and recommend hotel facilities to maximize revenue
  • Ensure PMS maintenance is executed accurately and in a timely manner
  • Send out morning reports with daily pickup reservations and other key metrics
  • Conduct a daily check of reservations made yesterday
  • Monitor Online Travel Agencies bookings and extranet
  • Audit and process Travel Agencies commissions in a timely manner
  • Check daily cancellation and no-show reports and liaise with Front Office to process charges
  • Liaise with Sales and other departments as required
  • Answer telephone and email inquiries in a timely manner
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures, and service standards
  • Follow all safety policies
  • Perform other duties as assigned

Requirements:

  • Previous customer-related experience required
  • Previous Property Manager System experience preferred
  • Previous reservation experience for 2 years required
  • Computer literate in Microsoft Windows applications required
  • Ability to type 25 words per minute
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Luxury hotel sales experience with varied market mix experience

Work Arrangements:

Full-time employment

No remote work



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