Cluster Reservations Supervisor
3 days ago
Job Summary:
We are seeking a highly skilled Cluster Reservations Supervisor to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for consistently delivering exceptional service to our guests, ensuring seamless check-in and check-out processes, and maximizing revenue through upselling and recommending hotel facilities.
Key Responsibilities:
- Book and enter room reservation requests using the Property Management System
- Enter rooming lists with accuracy
- Update reservations to ensure a flawless check-in and check-out process
- Upsell guest rooms and recommend hotel facilities to maximize revenue
- Ensure PMS maintenance is executed accurately and in a timely manner
- Send out morning reports with daily pickup reservations and other key metrics
- Conduct a daily check of reservations made yesterday
- Monitor Online Travel Agencies bookings and extranet
- Audit and process Travel Agencies commissions in a timely manner
- Check daily cancellation and no-show reports and liaise with Front Office to process charges
- Liaise with Sales and other departments as required
- Answer telephone and email inquiries in a timely manner
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures, and service standards
- Follow all safety policies
- Perform other duties as assigned
Requirements:
- Previous customer-related experience required
- Previous Property Manager System experience preferred
- Previous reservation experience for 2 years required
- Computer literate in Microsoft Windows applications required
- Ability to type 25 words per minute
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Luxury hotel sales experience with varied market mix experience
Work Arrangements:
Full-time employment
No remote work
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