Hotel Reservation Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time
Job Description

As a key member of the AccorHotel team, the Room Reservations Coordinator will be responsible for handling customer inquiries and room reservations with a focus on revenue maximization and quality. This role requires an individual who is fluent in all hotel products and services, and can effectively communicate with customers to meet their needs.

Key Responsibilities:

  • Understand the key principles of Accor's Pricing Strategies and Revenue Management, including Retail, Corporate, Leisure, Group, Other, Rate Restrictions, and Availability.
  • Maximize room revenue through the conversion of telephone calls into sales, utilizing effective upselling techniques and understanding and taking reservations to support the revenue management strategies employed by the Revenue Management leader.
  • Be fluent on all hotel products and services, and handle faxes and emails pertaining to room reservations.
  • Be fully conversant with all market segments and rate plans used across all distribution channels, and be flexible in sales technique through offering the right product to the right customer at the right time.
  • Handle customer queries and complaints relating to Room Reservations, and co-host dinners/special events with the Sales Team and be involved in client entertainment as required.
  • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers, and Travel Management companies, and be responsible for effective implementation and compliance with Accor's Core Reservation Standards.
  • Maintain accuracy and cleanliness of the PMS Database, ensure market segmentation is accurate for each reservation, and create hierarchies/relationships between Corporate Accounts.
  • Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction, and complete understanding and effective execution of current and new RM tools, including Opera PMS/S&C.
  • Be involved in all property PMS Conversions, and complete understanding and effective use of the Hotels telephone system.
  • Maintain the Reservation correspondence, and support the Revenue & Reservations Manager leader with special projects as required.

Qualifications:

  • Ability to adapt to changing environment.
  • Attention to Detail.
  • Ability to handle multiple tasks.
  • Ability to organize workflow.

Experience:

  • Minimum 2 years experience in Hotel or Resort as Reservations Agents.
  • Luxury hotel or resort background preferred.
  • Understands the local culture and have worked in the region.

Work Type:

Full-time

Work Location:

AccorHotel



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