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Customer Retention Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Cafu Full time

About Us

Cafu is a leading global energy delivery and vehicle services platform, committed to driving innovation, championing convenience, and giving back precious time to customers.

Since our launch in Dubai in 2018, we've continued to make life better through greater car connectivity, predictive features, and innovative experiences that simplify operating a car.

We've disrupted the status quo with on-demand refuelling and connected customers to various convenience-driven services like car washes, battery, tyre, and engine oil change services delivered anywhere, anytime.

About the Role

This Retention Sales position focuses on driving customer loyalty, maintaining long-term relationships, and ensuring consistent revenue growth. You will work closely with clients to understand their needs, provide tailored solutions, and ensure satisfaction with Cafu's services.

The ideal candidate will have 3+ years of experience in customer retention or account management, with a proven track record of achieving revenue and retention KPIs.