Senior Client Retention Specialist

5 days ago


Dubai, Dubai, United Arab Emirates Bayzat Full time

Bayzat is transforming the HR and payroll landscape with its cutting-edge SaaS platform and insurance solutions. As a rapidly expanding startup in the MENA region, we attract top talent from diverse backgrounds.

We pride ourselves on being a merit-based company where culture is paramount. Our collaborative environment encourages high achievers to tackle complex challenges and strive for excellence.

Ours is a journey driven by innovation, fueled by the passion of our team members. By joining Bayzat, you'll have the opportunity to work on groundbreaking projects, enhance your skills, and contribute to our continued success.

Primary Objectives:
  1. Achieve quarterly business goals
  2. Implement account renewal strategies
  3. Deliver premium customer experiences
  4. Educate customers on insurance products and compliance
  5. Partner with cross-functional teams for operational efficiency
  6. Manage daily servicing tasks
  7. Ensure seamless customer onboarding
  8. Nurture strong stakeholder relationships
  9. Mentor senior account managers
Prior Requirements:
  1. Minimum 3 years of experience in client retention (with 2+ years in group health insurance)
  2. Strong relationship building and communication skills
  3. Commercial acumen and strategic thinking
  4. Problem-solving and analytical abilities
  5. Emotional intelligence and empathy
  6. Intermediate proficiency in MS Office (Salesforce advantageous)


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