Customer Retention Specialist

5 days ago


Dubai, Dubai, United Arab Emirates Etisalat UAE Full time
Job Description

We are seeking an experienced Customer Retention Specialist to join our team. As a key member of our digital media organization, you will be responsible for fostering strong relationships with our users, driving engagement, and implementing strategies to retain existing customers.

Key Responsibilities:
  1. Foster strong relationships with users through targeted engagement initiatives and retention campaigns.
  2. Develop and execute customer engagement strategies to keep users actively using the platform and encourage repeat visits.
  3. Plan and implement retention campaigns, personalized messaging, and loyalty programs to reduce churn and increase customer loyalty.
  4. Analyze user data and metrics to inform decision-making and measure the effectiveness of engagement and retention efforts.
Requirements:
  • 5+ years of proven experience in customer engagement, customer retention, or a similar role in the digital media or entertainment industry.
  • Familiarity with user analytics platforms to track user behavior and engagement metrics.
  • Fluent in Arabic and English.


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