Customer Retention Specialist

2 days ago


Dubai, Dubai, United Arab Emirates ManpowerGroup Middle East Full time

As a Customer Retention Specialist, you will play a crucial role in protecting our daily and monthly service fees levels and growing revenue for existing customer relationships.

You will be responsible for maintaining strong customer relationships, driving customer loyalty through onboarding, regular reviews and effective escalation management.

The main objectives of this role include:

  • % contract value up for renewal retained
  • Cross-sell opportunity leads identified and passed to regional sales managers
  • Strength of relationship map for managed services properties

To succeed in this position, you will need:

  • 5 - 7 years of sales experience within the same industry.
  • Develop and implement a relationship development and retention plan for a portfolio of customers with a company managed services contract.
  • Onboard new customers once a network install or upgrade has been delivered ensuring a smooth transition to the management of the customers' network.
  • Execute the renewals process for existing managed services contracts driving retention
  • Identify and qualify cross-sell opportunities to hand over to regional sales managers
  • Monitor managed services support performance and proactively manage any issues and escalations.


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