Customer Retention Specialist
2 days ago
As a Customer Retention Specialist, you will play a crucial role in protecting our daily and monthly service fees levels and growing revenue for existing customer relationships.
You will be responsible for maintaining strong customer relationships, driving customer loyalty through onboarding, regular reviews and effective escalation management.
The main objectives of this role include:
- % contract value up for renewal retained
- Cross-sell opportunity leads identified and passed to regional sales managers
- Strength of relationship map for managed services properties
To succeed in this position, you will need:
- 5 - 7 years of sales experience within the same industry.
- Develop and implement a relationship development and retention plan for a portfolio of customers with a company managed services contract.
- Onboard new customers once a network install or upgrade has been delivered ensuring a smooth transition to the management of the customers' network.
- Execute the renewals process for existing managed services contracts driving retention
- Identify and qualify cross-sell opportunities to hand over to regional sales managers
- Monitor managed services support performance and proactively manage any issues and escalations.
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Customer Retention Specialist
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Director of Customer Retention
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Sales Retention Specialist
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Customer Retention Professional
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Customer Retention Specialist UAE
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Manager - Customer Retention Engagement
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Retention Agent
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Dubai, Dubai, United Arab Emirates Fresh Prints Full timeDrive growth at one of the fastest-growing companies in America Hi, I'm Faiza—the Hiring manager. Fresh Prints is an NYC-based custom apparel startup, experiencing 60% growth Y/Y. As a Retention Coordinator, you'll join a team driving the growth of our $40 million business by retaining high-value accounts at scale. You'll grow as Fresh Prints grows....
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Senior Client Retention Specialist
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Professional Sales Retention Agent
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Director of Customer Retention
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