Retention Specialist
2 days ago
The OSN Group is a leading entertainment company in the Middle East and North Africa, providing premium content services to 26 countries. We are committed to delivering exceptional customer experiences through innovative storytelling and cutting-edge technology.
Job Description
The Retention Manager plays a critical role in driving customer loyalty and reducing churn for our Pay TV customer base. This key position will lead retention and loyalty initiatives, working closely with cross-functional teams to develop and implement strategies that enhance customer satisfaction and experience. The ideal candidate will be an expert in customer behavior, leveraging data and analytics to inform decision-making and drive business results.
Key Responsibilities
- Develop and execute retention programs to prevent and reduce churn, targeting specific customer clusters with tailored promotion and communication strategies.
- Analyze customer behavior, market trends, and competitive landscape to identify opportunities for improving customer experience.
- Collaborate with Marketing, Product, Operations, and Customer Service teams to develop and implement retention programs.
- Present campaign effectiveness analysis to top management, highlighting key insights and recommendations for improvement.
-
Customer Retention Specialist
3 days ago
Dubai, Dubai, United Arab Emirates Etisalat UAE Full timeJob DescriptionWe are seeking an experienced Customer Retention Specialist to join our team. As a key member of our digital media organization, you will be responsible for fostering strong relationships with our users, driving engagement, and implementing strategies to retain existing customers.Key Responsibilities:Foster strong relationships with users...
-
Growth and Retention Specialist
4 days ago
Dubai, Dubai, United Arab Emirates Optimizely Full timeGrowing with Our CustomersWe are seeking a talented Customer Success Manager to join our team at Optimizely. As a key partner in helping customers achieve their strategic objectives, you will drive adoption, retention, and expansion of our products and services by being a trusted advisor to our clients.Your key responsibilities will include building and...
-
Automotive Operations Specialist
1 day ago
Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full timeRobinson & Co (Singapore) Pte Ltd is looking for an Automotive Operations Specialist to join our team. As a key contributor to our parts operations, you will play a vital role in ensuring the supply of all parts as per customer and workshop demands.As an Automotive Operations Specialist, you will interact with Customers, Service Advisors, Parts Supervisors,...
-
HR Specialist
2 weeks ago
Dubai, Dubai, United Arab Emirates Nexora Fortis IT Solutions Full timeWe are looking for a proactive and skilled HR Specialist to join our team in Dubai. The ideal candidate will handle day-to-day HR operations while also excelling in recruitment, employee engagement, retention, and compliance with UAE labor laws. Responsibilities Oversee HR administrative tasks, including payroll and employee records. Develop and implement...
-
Business Growth Specialist
3 days ago
Dubai, Dubai, United Arab Emirates Tickmill UK Ltd Full timeAbout the RoleTickmill UK Ltd is seeking a highly skilled Business Growth Specialist to join our team. In this role, you will be responsible for building and maintaining relationships with business partners, including Introducing Brokers (IBs) and affiliates.**Key Responsibilities:**Develop and implement strategies to increase business growth and revenue...
-
Senior Customer Service Specialist
6 days ago
Dubai, Dubai, United Arab Emirates B2BROKER Full timeJob Description:We are seeking a Senior Customer Service Specialist to join our team at B2BROKER. This role is responsible for providing exceptional customer service, resolving customer complaints and issues, and developing and implementing customer retention strategies.Key Responsibilities:Customer Service: Respond to customer inquiries in a timely and...
-
Vortexa Partnership Specialist
6 days ago
Dubai, Dubai, United Arab Emirates Vortexa Full timeMENA Customer Experience SpecialistVortexa is a pioneering company in the energy sector, committed to bridging the information gap through satellite data and artificial intelligence. We are now seeking a MENA Customer Experience Specialist to join our team.In this role, you will play a vital part in our post-sale customer experience in the MENA region,...
-
Client Acquisition Specialist
2 days ago
Dubai, Dubai, United Arab Emirates Kama Capital Full timeAbout the PositionWe are looking for a highly motivated Client Acquisition Specialist to join our sales team at Kama Capital. The successful candidate will have a strong background in sales and business development, with a proven track record in client acquisition and retention.Key DutiesProactively engage with pre-qualified leads, provided by the company,...
-
Dubai, Dubai, United Arab Emirates Antal International Full timeDigital Marketing Specialist - Forex and Trading Our client is a leading Financial Services company specializing in Trading and Investment Solutions. Are you a digital marketing expert with deep knowledge of Forex and online trading ? Do you thrive on engaging traders, increasing retention, and driving revenue through digital campaigns ? If so, we want...
-
International Fuel Specialist
5 days ago
Dubai, Dubai, United Arab Emirates Redstone Search Group Full timeWe are seeking an experienced International Fuel Specialist to join our team at Redstone Search Group. As a key member of our team, you will be responsible for executing back-to-back bunker trades in the Middle East and either European or LATAM markets.About the RoleThis is a mid-senior level position that requires a strong understanding of trading bunkers...
-
People Operations Specialist
6 days ago
Dubai, Dubai, United Arab Emirates Client of Talentmate Full timeEmployee Relations Specialist Job SummaryThe Employee Relations Specialist is responsible for managing and improving the employee-employer relationship within our organization. This includes developing and implementing effective employee relations strategies and programs to enhance employee engagement and retention. Main ResponsibilitiesDevelop and implement...
-
Talent Acquisition Specialist
2 days ago
Dubai, Dubai, United Arab Emirates Midis Group Full timeTalent Acquisition SpecialistWe are seeking a Talent Acquisition Specialist to join our team at Midis Group. The successful candidate will be responsible for developing and implementing effective talent acquisition strategies.Main ResponsibilitiesDesign and implement recruitment strategies to attract top talent.Develop and maintain relationships with...
-
Data-Driven Marketing Specialist
6 days ago
Dubai, Dubai, United Arab Emirates The First Group Full timeWe are looking for a CRM Specialist to join our team at The First Group Hospitality. As a data-driven marketing specialist, you will be responsible for developing and executing CRM marketing campaigns that drive customer engagement and retention.Your key responsibilities will include:Designing and implementing CRM campaigns that leverage analytics and...
-
Quality Assurance Specialist
6 days ago
Dubai, Dubai, United Arab Emirates MTS Incoming, S.L.U. Full timeJob DescriptionAssist the Excellence Manager in developing and implementing goals, objectives, policies, and procedures for the customer service program within the company.Monitor and evaluate the efficiency and effectiveness of service delivery by other departments and third-party suppliers.Identify and implement strategies to improve quality of service and...
-
Client Relations Specialist
3 days ago
Dubai, Dubai, United Arab Emirates Zaki Designs Full timeZaki Designs is seeking a seasoned Client Relations Specialist to join our team. The ideal candidate will be responsible for establishing, developing, and nurturing lasting relationships with customers.The Client Relations Specialist will focus on maintaining relationships with existing clients and building relationships with new ones. This role requires the...
-
Digital Marketing Specialist
1 day ago
Dubai, Dubai, United Arab Emirates Al Tayer Group Full timeAl Tayer Group, a leader in luxury retail in the Middle East, is seeking an experienced Digital Marketing Specialist to join its team. As a CRM Coordinator, you will play a key role in supporting the development and execution of customer relationship management strategies to drive engagement, retention, and loyalty.About The RoleThe role will collaborate...
-
Gym Management Specialist
2 days ago
Dubai, Dubai, United Arab Emirates RTC1 Recruitment Services Full timeAbout the OpportunityWe are seeking a highly motivated and experienced Gym Management Specialist to join our client's team. The successful candidate will be responsible for leading a team of fitness professionals to deliver high-quality services to members.This is an exciting opportunity for a driven individual who is passionate about the fitness industry to...
-
Campaign Management Specialist
3 days ago
Dubai, Dubai, United Arab Emirates Bmw Dubai Full timeJoin our team as a Campaign Management Specialist and play a crucial role in driving business growth.About the RoleThis position is responsible for managing campaigns, analyzing data, and identifying areas for improvement. Key responsibilities include campaign management, customer segmentation, lost sales analysis, and maintaining business intelligence...
-
Digital Marketing Specialist
1 day ago
Dubai, Dubai, United Arab Emirates Trip Full timeJob Description:We're seeking a Senior CRM Specialist to join our team!The ideal candidate will have over 5 years of experience working as a CRM Manager in an online platform environment.You'll design and execute CRM plans to enhance customer engagement and retention. You'll partner with internal departments to create, coordinate, and manage campaign-related...
-
Loyalty and Retention Specialist
3 weeks ago
Dubai, Dubai, United Arab Emirates Robert Walters Full timeAs the Head of Loyalty, you will work closelywith various teams to direct, manage, and develop all aspects ofthe sales campaign lifecycle. This includes creating exhibition andsponsorship sales strategies, managing pipelines, analysing churn,managing agents, and maintaining key account relationships. Youwill also be responsible for the revenue management of...