Retention Specialist

2 days ago


Dubai, Dubai, United Arab Emirates OSN Full time
Company Overview
The OSN Group is a leading entertainment company in the Middle East and North Africa, providing premium content services to 26 countries. We are committed to delivering exceptional customer experiences through innovative storytelling and cutting-edge technology.

Job Description
The Retention Manager plays a critical role in driving customer loyalty and reducing churn for our Pay TV customer base. This key position will lead retention and loyalty initiatives, working closely with cross-functional teams to develop and implement strategies that enhance customer satisfaction and experience. The ideal candidate will be an expert in customer behavior, leveraging data and analytics to inform decision-making and drive business results.

Key Responsibilities
  • Develop and execute retention programs to prevent and reduce churn, targeting specific customer clusters with tailored promotion and communication strategies.
  • Analyze customer behavior, market trends, and competitive landscape to identify opportunities for improving customer experience.
  • Collaborate with Marketing, Product, Operations, and Customer Service teams to develop and implement retention programs.
  • Present campaign effectiveness analysis to top management, highlighting key insights and recommendations for improvement.


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