Revenue Retention Specialist
6 days ago
As a Customer Success Partner at Property Finder Group, you will have a significant impact on driving revenue retention and growth. You will deliver exceptional customer experience, drive adoption and value realization for our subscription customers, and represent the customers' interests in realizing value from Property Finder digital products and solutions.
**Key Responsibilities:**
- Establish strong relationships with assigned customers to serve as their dedicated point of contact for all questions and concerns.
- Represent best practices regarding PF products and services to the customer to ensure maximum value from their investment.
- Consult with clients to jointly establish goals and metrics used to evaluate progress towards those goals to align expectations for maximum client success.
- Monitor health metrics to conduct reviews with clients using established metrics and reporting to ensure they are on track to meet goals and to remedy results that are off track.
- Identify CSQL's during customer check-ins to support revenue growth and upsell opportunities.
- Leverage technology to increase efficiencies and make processes scalable.
- Partner with sales to provide needed support and resources throughout the customer's lifecycle so they can achieve revenue targets.
About Us:
At Property Finder Group, we are committed to delivering exceptional customer experiences and driving business growth through innovative solutions and strategic partnerships. Our team is passionate about making a positive impact in the lives of our customers and stakeholders.
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