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Digital Retention Lead

2 weeks ago

Dubai, Dubai, United Arab Emirates Etisalat UAE Full time
Digital Retention Lead

We are looking for a Digital Retention Lead to drive user retention and engagement across our digital platform. This is an exciting opportunity to develop and execute customer engagement strategies that drive user loyalty and satisfaction.

Key Responsibilities:
  1. Develop and execute customer engagement strategies to keep users actively using the platform and encourage repeat visits.
  2. Plan and implement retention campaigns, personalized messaging, and loyalty programs to reduce churn and increase customer loyalty.
  3. Collaborate with cross-functional teams to develop and implement customer communication and marketing automation tools.
Requirements:
  • 5+ years of proven experience in customer engagement, customer retention, or a similar role in the digital media or entertainment industry.
  • Familiarity with user analytics platforms to track user behavior and engagement metrics.
  • Creative mindset to design engaging campaigns, activities, and initiatives that resonate with users.