Hospitality Services Coordinator

3 weeks ago


Dubai, Dubai, United Arab Emirates Swissôtel Al Maqam Makkah Full time
Position Overview

As a Hospitality Services Coordinator, you will play a crucial role in ensuring a seamless experience for our esteemed staff members at Swissôtel Al Maqam Makkah. Your commitment to providing exceptional service will contribute to a welcoming and organized environment.

Key Responsibilities
  • Deliver Outstanding Service: Provide courteous and professional assistance at all times, ensuring a positive experience in various areas including accommodations and public spaces.
  • Operational Duties: Execute all assigned responsibilities diligently, adapting to different roles as required.
  • Knowledge of Facilities: Maintain a comprehensive understanding of all services and amenities available to staff.
  • Opening and Closing Procedures: Adhere to established protocols for starting and ending shifts effectively.
  • Maintain Cleanliness: Ensure that workspaces and surrounding areas are consistently clean and well-organized.
  • Inventory Management: Monitor supplies to minimize waste and ensure efficient use of resources.
  • Staff Support: Address staff inquiries with professionalism and escalate issues to the Team Leader when necessary, ensuring follow-up on all concerns.
  • Key Management: Securely manage keys and return them at the end of your shift.
  • Lost & Found Protocol: Document and hand over all lost items to the Team Leader or Assistant Manager with detailed information.
  • Room Preparation: Assist in preparing accommodations for new staff arrivals and conduct inspections as needed.
  • Maintenance Reporting: Report any maintenance issues to the appropriate department promptly.

Your role is vital in fostering a supportive atmosphere for our team, ensuring that all operational aspects run smoothly and efficiently.



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