Hospitality Services Coordinator
3 weeks ago
As a Hospitality Services Coordinator, you will play a crucial role in ensuring a seamless experience for our esteemed staff members at Swissôtel Al Maqam Makkah. Your commitment to providing exceptional service will contribute to a welcoming and organized environment.
Key Responsibilities- Deliver Outstanding Service: Provide courteous and professional assistance at all times, ensuring a positive experience in various areas including accommodations and public spaces.
- Operational Duties: Execute all assigned responsibilities diligently, adapting to different roles as required.
- Knowledge of Facilities: Maintain a comprehensive understanding of all services and amenities available to staff.
- Opening and Closing Procedures: Adhere to established protocols for starting and ending shifts effectively.
- Maintain Cleanliness: Ensure that workspaces and surrounding areas are consistently clean and well-organized.
- Inventory Management: Monitor supplies to minimize waste and ensure efficient use of resources.
- Staff Support: Address staff inquiries with professionalism and escalate issues to the Team Leader when necessary, ensuring follow-up on all concerns.
- Key Management: Securely manage keys and return them at the end of your shift.
- Lost & Found Protocol: Document and hand over all lost items to the Team Leader or Assistant Manager with detailed information.
- Room Preparation: Assist in preparing accommodations for new staff arrivals and conduct inspections as needed.
- Maintenance Reporting: Report any maintenance issues to the appropriate department promptly.
Your role is vital in fostering a supportive atmosphere for our team, ensuring that all operational aspects run smoothly and efficiently.
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