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Senior Hospitality Supervisor

2 months ago

Dubai, Dubai, United Arab Emirates Emaar Hospitality Group Full time
Job Description

We are seeking a highly skilled and experienced Senior Hospitality Supervisor to join our team at Emaar Hospitality Group. As a key member of our front-of-house operations, you will be responsible for delivering exceptional service to our guests and ensuring a seamless dining experience.

Key Responsibilities:
  1. Guest Service: Provide outstanding service to guests, including greeting, taking orders, serving food and beverages, and addressing any special requests or dietary needs.
  2. Team Leadership: Build rapport with guests, anticipate their needs, and resolve any issues or complaints to ensure a positive dining experience.
  3. Menu Knowledge: Advise guests on menu items, specials, and beverage pairings, and actively promote additional sales to enhance the dining experience.
  4. Health and Safety: Adhere to all health, safety, and sanitation guidelines, ensuring that all practices are in line with restaurant standards and regulations.
  5. Communication: Conduct huddles during shifts to ensure seamless communication and prevent complaints.
  6. Collaboration: Pro-actively communicate with fellow Ambassadors, always with the guest's interests at heart.

Requirements: A minimum of 2 years in a front-of-house F&B role within a 5-star hospitality setting.