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Guest Services Coordinator

3 months ago

Dubai, Dubai, United Arab Emirates Sunset Hospitality Group Full time

Key Responsibilities:


• Oversee the waiting list and collaborate with the Reception Team.


• Provide suitable seating arrangements for guests.


• Manage and document customer dining reservations.


• Prepare dining areas and coordinate reservation setups.


• Ensure timely and accurate fulfillment of all orders.


• Maintain cleanliness and organization of tables and workspaces.


• Guarantee that all guests receive a warm and professional welcome, aiming to exceed their expectations.


• Address guest issues and complaints effectively.


• Supervise the Reception Team's schedules in the absence of the Reception Manager.


• Participate in regular departmental meetings and foster open communication within the team.


• Execute additional duties relevant to this role as assigned.

Qualifications:


• At least 2 years of experience in a similar role within the hospitality sector, particularly in fine dining.


• Proficient in English.


• Strong communication and interpersonal skills.


• Basic computer proficiency, with prior experience in restaurant management software preferred.


• Customer-focused with a friendly demeanor and positive attitude.


• Approachable and cooperative team player.


• Ability to perform well under pressure.


• High energy and a positive outlook.