Hospitality Service Coordinator

6 days ago


Dubai, Dubai, United Arab Emirates SOFITEL Full time
Job Description

We are seeking a highly skilled and courteous Guest Relations Officer to join our team at Sofitel. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Guest Service: Provide friendly, smooth, and courteous service to guests at all times, responding promptly to all requests and inquiries.
  • Personalized Experience: Take the initiative to add a personalized touch to each guest's experience, making them feel valued and appreciated.
  • Complaint Resolution: Resolve guest complaints and requests in a timely and professional manner, liaising with the relevant department to ensure prompt follow-up and reporting to supervisors.
  • Message Conveyance: Check and convey messages to guests in a timely and efficient manner.
  • Arrival List Review: Review arrival lists to welcome guests and ensure a smooth check-in process.
  • Welcome Folder Preparation: Assist in preparing welcome folders with collateral, such as room service menus.
  • Amenity Information: Provide guests with information about our amenities and services, promoting a positive experience.


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