Hospitality Services Director

6 days ago


Dubai, Dubai, United Arab Emirates Sunset Hospitality Group Full time
Job Summary

We are seeking a highly skilled and experienced Lounge Operations Manager to join our team at Sunset Hospitality Group. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our lounge, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities
  • Leadership and Management
    • Supervise and manage a team of lounge staff, providing guidance and support to ensure that they are equipped to deliver exceptional customer service.
    • Conduct regular performance reviews and provide constructive feedback to staff members to support their development and growth.
  • Customer Service
    • Ensure that all guests receive a warm and welcoming experience, with prompt and attentive service from all staff members.
    • Monitor and address any customer complaints or concerns in a timely and professional manner.
  • Operations and Administration
    • Oversee the day-to-day operations of the lounge, including inventory management, staff scheduling, and cash handling.
    • Ensure that all aspects of the lounge are maintained to a high standard, including cleanliness, maintenance, and décor.
  • Financial Management
    • Manage the lounge's budget and financial performance, ensuring that all expenses are controlled and that revenue targets are met.
    • Monitor and analyze sales data and customer feedback to identify areas for improvement and implement changes as necessary.
Requirements
  • Education
    • Bachelor's degree in Business Administration or a related field.
  • Experience
    • Minimum 2 years of experience in a similar role, preferably in the hospitality industry.
    • Proven track record of success in managing a team and driving business growth.
  • Skills
    • Excellent leadership and management skills, with the ability to motivate and inspire a team.
    • Strong communication and interpersonal skills, with the ability to build relationships with staff, guests, and stakeholders.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.


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