Hospitality Services Director
6 days ago
We are seeking a highly skilled and experienced Lounge Operations Manager to join our team at Sunset Hospitality Group. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our lounge, ensuring that all aspects of the business are running smoothly and efficiently.
Key Responsibilities- Leadership and Management
- Supervise and manage a team of lounge staff, providing guidance and support to ensure that they are equipped to deliver exceptional customer service.
- Conduct regular performance reviews and provide constructive feedback to staff members to support their development and growth.
- Customer Service
- Ensure that all guests receive a warm and welcoming experience, with prompt and attentive service from all staff members.
- Monitor and address any customer complaints or concerns in a timely and professional manner.
- Operations and Administration
- Oversee the day-to-day operations of the lounge, including inventory management, staff scheduling, and cash handling.
- Ensure that all aspects of the lounge are maintained to a high standard, including cleanliness, maintenance, and décor.
- Financial Management
- Manage the lounge's budget and financial performance, ensuring that all expenses are controlled and that revenue targets are met.
- Monitor and analyze sales data and customer feedback to identify areas for improvement and implement changes as necessary.
- Education
- Bachelor's degree in Business Administration or a related field.
- Experience
- Minimum 2 years of experience in a similar role, preferably in the hospitality industry.
- Proven track record of success in managing a team and driving business growth.
- Skills
- Excellent leadership and management skills, with the ability to motivate and inspire a team.
- Strong communication and interpersonal skills, with the ability to build relationships with staff, guests, and stakeholders.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
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