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Hospitality Services Coordinator

3 months ago

Dubai, Dubai, United Arab Emirates Novotel Full time
Position Overview

The Guest Relation Officer plays a pivotal role in ensuring that all visitors receive a warm welcome and exceptional service throughout their stay.

Key Responsibilities
  • Provide a friendly and efficient check-in experience for guests, addressing their inquiries and managing their accounts with professionalism.
  • Proactively create memorable experiences tailored to individual guest preferences.
  • Effectively promote the various amenities and services of the hotel, identifying opportunities to enhance the guest experience through strategic up-selling.
Qualifications

Essential Skills and Experience:

  • A strong service-oriented mindset is crucial; previous experience in a similar role is advantageous.
  • Familiarity with Opera or comparable hospitality management systems is preferred.
  • Proficiency in English is required; knowledge of additional languages is beneficial.