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Instant Call Centre Manager

4 weeks ago

Sharjah, Sharjah, United Arab Emirates Client of ACOUP Employment Services dubai Full time
Job Summary:

We are seeking a highly skilled Instant Call Centre Manager to join our team at Client of ACOUP Employment Services dubai. As a key member of our customer support team, you will be responsible for leading a team of call centre representatives and ensuring they provide exceptional support to our customers.

Key Responsibilities:
  1. Team Leadership: Lead and manage a team of call centre representatives, providing guidance, coaching, and support to help them achieve their goals.
  2. Customer Support: Respond to customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction.
  3. Process Improvement: Analyze call centre data to identify trends and opportunities for improvement, and implement changes to enhance efficiency and productivity.
  4. Reporting and Analysis: Prepare and analyze reports to track key performance indicators and make data-driven decisions to drive business growth.
  5. Collaboration: Work closely with other management team members to achieve business objectives and ensure seamless communication across teams.