Call Center Service Delivery Supervisor

8 months ago


Sharjah, United Arab Emirates Talent Higher Full time

The Call Centre Service Delivery Supervisor will be responsible for leading and inspiring the Contact Centre team to success.

**Responsibilities**:

- Organize and direct call centre staff to ensure efficient service delivery.
- Hire, train, and mentor representatives to handle customer inquiries and resolve issues.
- Set and monitor lead conversion targets and daily KPIs.
- Provide guidance and support to team leads and agents.
- Conduct audits and provide feedback for continuous improvement.
- Anticipate and manage escalations effectively.
- Optimize procedures to enhance performance and motivation.
- Track and measure performance metrics.
- Ensure compliance with policies and procedures.
- Communicate effectively with management on performance issues.
- Prepare regular performance reports.

**Requirements**:

- Proven experience as a call centre supervisor or similar role.
- Strong background in customer service.
- Proficiency in English; additional languages are advantageous.
- Familiarity with MS Office and call centre technology.
- Knowledge of performance evaluation processes.
- Excellent communication and leadership skills.
- Results-driven with a focus on achieving targets.
- Strong organizational abilities and attention to detail.
- Ability to thrive in a fast-paced environment and work under pressure.
- High school diploma or equivalent.


  • Call Center Agent

    7 months ago


    Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time

    **Call Center Representative Job Description Template** We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may...

  • Call Center

    1 week ago


    Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time

    **Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable...

  • Call Center

    1 week ago


    Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time

    **Job brief** **Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build...

  • Call Center

    9 months ago


    Sharjah, United Arab Emirates victoria dental center Full time

    Nationality (syrian_ Lebanese) - Arabic and English speaker - Bachelor's Degree or equivalent - experience in reception tasks - Excellent verbal and written communication skills. - Strong customer service skills. - Ability to multitask and work in a fast-paced environment. - Problem-solving skills and attention to detail. - Previous experience in a call...


  • Sharjah, United Arab Emirates Tawseel delivery service Full time

    Motor Bike Drivers will be responsible to ensure customers’ deliveries are delivered within the timeframes provided, to the correct address, and delivered in a safe and secure manner. You will ensure the highest levels of customer service to the end user. Duties & Responsibilities Include: - Ensure that items are properly stacked and secured inside the...


  • Sharjah, United Arab Emirates Tawseel delivery service Full time

    Motor Bike Drivers will be responsible to ensure customers’ deliveries are delivered within the timeframes provided, to the correct address, and delivered in a safe and secure manner. You will ensure the highest levels of customer service to the end user. Duties & Responsibilities Include: - Ensure that items are properly stacked and secured inside the...


  • Sharjah, United Arab Emirates Tawseel delivery service Full time

    Motor Bike Drivers will be responsible to ensure customers’ deliveries are delivered within the timeframes provided, to the correct address, and delivered in a safe and secure manner. You will ensure the highest levels of customer service to the end user. Duties & Responsibilities Include: - Ensure that items are properly stacked and secured inside the...


  • Sharjah, United Arab Emirates Tawseel delivery service Full time

    Motor Bike Drivers will be responsible to ensure customers’ deliveries are delivered within the timeframes provided, to the correct address, and delivered in a safe and secure manner. You will ensure the highest levels of customer service to the end user. Duties & Responsibilities Include: - Ensure that items are properly stacked and secured inside the...

  • Customer Service

    2 days ago


    Sharjah, United Arab Emirates DR AMAL ALQEDRAH MEDICAL CENTER Full time

    **Full Job Description** **Job brief** We are looking for a female Receptionist and call center to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. **What does a Receptionist do?** As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering...


  • Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time

    **Female Arabic Speaker Call Center Agent Required languages (English / Turkish / Russian / Persian / Urdu)** We are looking for an Female Arabic Speaker Call Center Agent who can join immediately to join our team work in a Medical Centre in Sharjah. JOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding...

  • Call Center

    7 months ago


    Sharjah, United Arab Emirates Luxury touch Medical Center Full time

    We are looking for a Arabic and English Speaking Call Center Executive JOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding a medical entity, this includes appointments and scheduling of the patient to their desired doctors. DUTIES AND RESPONSIBILITIES: Schedules appointment of patient to their...


  • Sharjah, United Arab Emirates INNSAVI BEAUTY CLINIC Full time

    Affiliate company is urgently hiring a telesales cum call center agent.From 10-8pm, Mon-Sat. **Requirements**: to live in Dubai/Sharjah you'll need to answer calls, experience in working in telesales/call center. Friendliness, responsibility, good English Need to process inquiries from whatsapp, instagram. Consult on services, promotions, special offers -...

  • Operation Supervisor

    7 months ago


    Sharjah, United Arab Emirates Tawseel delivery service Full time

    An Operations Supervisor plays a critical role in ensuring the smooth and efficient functioning of various operational activities within an organization. The Operations Supervisor is responsible for overseeing, coordinating, and optimizing processes to ensure the delivery of products or services meets quality standards and customer expectations. Key...


  • Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time

    **Arabic Speaker Call Center Agent - FEMALES ONLY** We are looking for an Arabic Speaker ,Females, Call Center Agent who can join immediately to join our team work in a Medical Centre in Sharjah. JOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding a products or services of the Medical Centre, this...

  • Call Center Agent

    2 months ago


    Sharjah, United Arab Emirates OC Home Furniture Full time

    Responsible for handling the inbound and outbound calls to and from customers, listening to customer’s needs or issues and providing helpful solutions to their problems. **Job Location: Sajja Industrial Area** **Accommodation provided by the company** **Roles & Responsibility** - Take customer calls and provide accurate, satisfactory answers to their...


  • Sharjah, United Arab Emirates Ebn Hayan Health Care Full time

    **Job Summary** The Call Center Agent is responsible for providing excellent customer service by handling incoming and outgoing calls for customer inquiries, complaints, and support. The role involves accurately addressing customer needs, providing information, and resolving issues to enhance customer satisfaction. **Key Responsibilities** - **Handle...

  • Operation Supervisor

    7 months ago


    Sharjah, United Arab Emirates Tawseel delivery service Full time

    An Operations Supervisor plays a critical role in ensuring the smooth and efficient functioning of various operational activities within an organization. The Operations Executive is responsible for overseeing, coordinating, and optimizing processes to ensure the delivery of products or services meets quality standards and customer expectations. Key...

  • Operation Supervisor

    7 months ago


    Sharjah, United Arab Emirates Tawseel delivery service Full time

    An Operations Supervisor plays a critical role in ensuring the smooth and efficient functioning of various operational activities within an organization. The Operations Executive is responsible for overseeing, coordinating, and optimizing processes to ensure the delivery of products or services meets quality standards and customer expectations. Key...

  • Call Center Agent

    3 days ago


    Sharjah, United Arab Emirates Dubai Gate Cars Full time

    Call Center Agent for vehicles buying and selling Salary + commission Salary will be discussed during the interview process. **Job Description**: Will work as Call center agent or customer service representative and transact with our clients over the phone. Qualifications: Female only, preferably from the Philippines. Should have call center...


  • Sharjah, United Arab Emirates O Square Communications Hub Full time

    **Job Summary**: We are looking for a detail-oriented and analytical individual to join our team as a Call Center Quality Analyst. The primary responsibility of this role is to evaluate and monitor customer interactions, ensuring that our customer service representatives adhere to quality standards and provide an exceptional customer experience. The Quality...