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Multi-Property Rooms and Restaurant Reservations Agent

2 months ago

Dubai, Dubai, United Arab Emirates Grosvenor House, a Luxury Collection Hotel,Dubai Full time

Job Summary

Grosvenor House, a Luxury Collection Hotel, Dubai seeks a skilled Multi-Property Rooms and Restaurant Reservations Agent to join our team. As a key member of our reservations department, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.

Key Responsibilities:

  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest reservation needs and determine the most suitable room type to meet their requirements.
  • Verify the availability of room types and rates to ensure seamless guest experiences.
  • Explain hotel policies, including guarantee, special rate, and cancellation policies, to callers in a clear and concise manner.
  • Accommodate and document special requests to ensure guest satisfaction.
  • Provide detailed information about hotel facilities and services, as well as room accommodations, to guests.
  • Utilize sales techniques to maximize revenue and drive business growth.
  • Input and access data in the reservation system to ensure accurate and up-to-date information.
  • Indicate special room reservation types, such as complimentary rooms, employee discounts, and wholesale reservations, by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns to ensure prompt resolution.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong analytical and problem-solving skills.
  • Proficiency in using reservation systems and software.
  • Knowledge of hotel operations and policies.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.