Reservations Team Member
2 weeks ago
Job Summary
As a Reservations Agent at Anantara Hotels & Resorts, you will play a vital role in driving the performance of the reservations team on property. Your primary responsibility will be to ensure that all Standard Operating Procedures (SOPs) are being adhered to, while also assisting in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members.
Key Responsibilities
- Monitor and manage daily arrivals for all guest requests, ensuring timely communication and follow-up.
- Assist in inventory management, including allotments, groups, blocks, and rate codes in all applicable systems.
- Collaborate with the Reservations Manager to drive up-selling within the property and ensure optimal use of all distribution channels.
Requirements
- Familiarity with hotel operations and available technology (PMS & RMS) and all distribution channels.
- Understanding of the dynamics of regional and local market, local competitors, and events of the destination.
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