Reservation Coordinator

4 weeks ago


Dubai, Dubai, United Arab Emirates MARRIOTT International Full time
Job Summary

We are seeking a skilled Reservation Agent to join our team at Marriott International. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or email.

Key Responsibilities
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system
  • Follow proper escalation procedures when addressing guest concerns
Requirements

To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should be proficient in using reservation systems and have a strong understanding of hotel operations.



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