Accor Reservations Expert

1 week ago


Dubai, Dubai, United Arab Emirates Accor Full time

Key Responsibilities:

  • Deliver Exceptional Guest Service: Consistently offer professional, friendly, and engaging service to ensure a memorable experience for our guests.
  • Manage Reservations: Book and enter room reservation requests using our Property Management System, ensuring accuracy and efficiency.
  • Coordinate Rooming Lists: Enter rooming lists while ensuring accuracy, as required, to guarantee a seamless check-in and check-out process.
  • Maximize Revenue: Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities, driving business growth.
  • Collaborate with Teams: Liaise with Sales and other departments as required, fostering a collaborative environment.
  • Respond to Inquiries: Answer telephone and email inquiries in a timely manner, providing accurate and helpful information.
  • Provide Hotel Information: Assist guests regarding hotel facilities in an informative and helpful way, enhancing their stay.
  • Adhere to Policies: Follow department policies, procedures, and service standards, ensuring a consistent and high-quality experience.
  • Ensure Safety: Follow all safety policies, prioritizing the well-being of our guests and staff.

About the Role: As a Reservations Agent at Accor, you will play a vital role in delivering exceptional guest experiences and driving business growth. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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