Service Ambassador

1 week ago


Al Fujairah City, Fujairah, United Arab Emirates Rotana Hotels & Resorts Full time

Job Summary:

We are seeking a highly skilled and professional Service Ambassador to join our team at Rotana Hotels & Resorts. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their dining experience is memorable and exceeds their expectations.

Key Responsibilities:

  • Food and Beverage Service: Perform all necessary tasks to service food and beverage according to our hotel's standard of performance manual.
  • Guest Interaction: Greet and seat customers, serve them in a professional, discreet, and personalized way, and acquire in-depth knowledge of our food and beverage menu to assist and provide advice to guests.
  • Quality Control: Consistently monitor the quality of food and beverage being served and maintain high standards of hygiene and cleanliness in the outlet.
  • Customer Relations: Practice good customer relations, attend to customer complaints and queries satisfactorily, and use up-selling techniques to exceed guest expectations and increase revenue.
  • Pre-Service Preparations: Ensure all service preparations are completed before, during, and after service, including mis-en-place and mis-en-scene.
  • Waste Reduction: Minimize wastage, breakage, and spoilage, and maintain a clean and organized workspace.

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of food and beverage service standards
  • Ability to work effectively in a team
  • High school diploma or equivalent required


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